Director, Enterprise Communications

Citizens; Westwood (MA); On-site; USD 145,000 - 210,000; Full time

Job summary

Citizens is seeking a Director of Enterprise Communications to serve as a senior strategic communications counselor, shaping enterprise narrative, technology communications, corporate reputation, and the innovation agenda.

This role partners with the Head of Enterprise Communications to develop and execute strategies that advance business priorities, elevate leadership presence, and manage complex reputational issues across the organization.

Qualifications

• 10+ years of experience in corporate communications or related fields.
• Proven ability to counsel senior executives and business leaders.
• Expertise in reputation management and issues management.
• Outstanding writing, messaging, and storytelling skills.
• Ability to influence stakeholders across a complex organization.

Responsibilities

• Advise executives and shape enterprise narratives across multiple audiences.
• Develop messaging, speeches, and thought leadership content.
• Coordinate cross‑functional communications across leaders, media, and transformation teams.
• Lead crisis preparedness and response planning.
• Mentor communications professionals and foster collaboration.

Skills

Executive communications

Public affairs

Public relations

Storytelling

Stakeholder influence

Job description

Director, Enterprise Communications

Citizens is seeking a Director, Enterprise Communications to serve as a senior strategic communications counselor supporting the company’s enterprise narrative, technology communications, corporate reputation, innovation agenda, and issues management efforts. This highly visible role will partner closely with the Head of Enterprise Communications to help develop and execute communications strategies that advance Citizens’ business priorities, strengthen its reputation, and position the company for future growth. The role will serve as a central connector across executive leadership, business lines, media relations, corporate affairs, technology, and transformation initiatives to ensure a cohesive and compelling enterprise story. The successful candidate will be equally comfortable advising senior executives, shaping strategic narratives, leading cross‑functional communications efforts, preparing leaders for high‑profile engagements, and managing complex reputational or business issues.

Primary Responsibilities

Strategic Executive Communications

• Partner closely with the Head of Enterprise Communications to support communications for the President and other senior executives including the CIO and the Head of Enterprise Strategy.
• Develop executive positioning strategies, key messages, speeches, presentations, talking points, and thought leadership content.
• Coordinate communications initiatives across internal and external audiences.
• Serve as a trusted advisor to senior leaders on communications strategy and stakeholder engagement.

Technology, Innovation & Future‑Focused Communications

• Provide strategic oversight for communications supporting enterprise technology, innovation, AI, and related initiatives.
• Translate complex business and technology topics into clear, compelling narratives for internal and external audiences.
• Partner with technology leaders to support major announcements, change initiatives, and executive visibility opportunities.
• Lead global efforts supporting the company’s GCC in India.

Enterprise Narrative & Corporate Positioning

• Help develop and manage the company’s overarching corporate narrative and strategic messaging platform.
• Ensure alignment across major enterprise initiatives, including transformation, innovation, artificial intelligence, technology modernization, community impact, and business performance.
• Identify opportunities to elevate Citizens’ reputation through proactive storytelling and thought leadership.

Issues Management & Crisis Communications

• Support enterprise crisis preparedness and response efforts.
• Lead development of communications plans, stakeholder messaging, FAQs, scenario planning, and response frameworks for emerging issues.
• Help maintain and evolve enterprise crisis communications capabilities and governance processes.

Cross‑Functional Leadership

• Lead and coordinate communications strategies involving multiple stakeholders and business partners.
• Drive integration across communications teams to ensure consistency of messaging, prioritization, and execution.
• Mentor and develop communications professionals while fostering collaboration across the broader communications organization.

Ideal Candidate Profile

• 10 years of experience in corporate communications, executive communications, public affairs, public relations, or related fields.
• Demonstrated success counseling senior executives and business leaders.
• Strong expertise in reputation management, issues management, and strategic communications.
• Exceptional writing, messaging, and storytelling capabilities.
• Proven ability to influence stakeholders across a complex organization.
• Experience operating in highly regulated industries is preferred.
• The ability to navigate ambiguity, connect disparate initiatives, and translate strategy into action.
• Strong executive presence, business acumen, and judgment.

Pay Transparency

The salary range for this position is $145,000– $210,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. No other portions of the posting are changing, including benefits language or incentive guidance (e.g., Teller roles should continue to remove incentive language as noted).

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, https://jobs.citizensbank.com/benefits .

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M- F

Some job boards have started using jobseeker‑reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you’ll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 09/30/2026