Director, Enterprise Communications

Citizens Bank; Westwood (MA); On-site; USD 145,000 - 210,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off

Job summary

Citizens Bank is seeking a Director of Enterprise Communications to guide the company’s enterprise narrative, technology communications, and corporate reputation. This role partners with senior leadership to craft messaging across executive engagements, internal and external audiences, and major announcements.

The ideal candidate brings 10+ years of corporate communications experience, a proven track record counseling executives, and strong leadership with the ability to manage complex

Qualifications

• 10+ years in corporate communications, executive communications or public relations.
• Proven ability to counsel senior executives and manage reputation.
• Excellent writing, messaging, and storytelling capabilities.
• Experience in highly regulated industries is preferred.

Responsibilities

• Partner with the Head of Enterprise Communications to support executive communications for the President and other senior leaders.
• Develop positioning strategies, key messages, speeches, presentations, talking points, and thought leadership content.
• Coordinate communications initiatives across internal and external audiences.
• Advise senior leaders on communications strategy and stakeholder engagement.
• Provide strategic oversight for technology and AI communications initiatives.
• Translate complex business and tech topics into clear narratives for diverse audiences.
• Partner with technology leaders to support major announcements and visibility opportunities.
• Lead global communications efforts for Citizens' GCC in India.
• Help develop and manage Citizens' corporate narrative and strategic messaging platform.
• Ensure alignment across transformation, AI, modernization, and community impact initiatives.
• Identify opportunities to elevate Citizens' reputation through proactive storytelling.
• Support crisis preparedness and response with comprehensive comms plans.
• Lead coordination across teams to ensure messaging consistency and execution.
• Mentor and develop communications professionals across the organization.

Skills

Executive communications

Crisis & issues mgmt

Strategic storytelling

Stakeholder engagement

Regulated industries

Writing & messaging

Leadership

Executive counseling

Job description

Description

Director, Enterprise Communications

Position Summary

Citizens is seeking a Director, Enterprise Communications to serve as a senior strategic communications counselor supporting the company's enterprise narrative, technology communications, corporate reputation, innovation agenda, and issues management efforts. This highly visible role will partner closely with the Head of Enterprise Communications to help develop and execute communications strategies that advance Citizens' business priorities, strengthen its reputation, and position the company for future growth. The role will serve as a central connector across executive leadership, business lines, media relations, corporate affairs, technology, and transformation initiatives to ensure a cohesive and compelling enterprise story. The successful candidate will be equally comfortable advising senior executives, shaping strategic narratives, leading cross-functional communications efforts, preparing leaders for high-profile engagements, and managing complex reputational or business issues.

Primary Responsibilities

Strategic Executive Communications

• Partner closely with the Head of Enterprise Communications to support communications for the President and other senior executives including the CIO and the Head of Enterprise Strategy.
• Develop executive positioning strategies, key messages, speeches, presentations, talking points, and thought leadership content.
• Coordinate communications initiatives across internal and external audiences.
• Serve as a trusted advisor to senior leaders on communications strategy and stakeholder engagement.

Technology, Innovation & Future-Focused Communications

• Provide strategic oversight for communications supporting enterprise technology, innovation, AI, and related initiatives.
• Translate complex business and technology topics into clear, compelling narratives for internal and external audiences.
• Partner with technology leaders to support major announcements, change initiatives, and executive visibility opportunities.
• Lead global efforts supporting the company’s GCC in India.

Enterprise Narrative & Corporate Positioning

• Help develop and manage the company's overarching corporate narrative and strategic messaging platform.
• Ensure alignment across major enterprise initiatives, including transformation, innovation, artificial intelligence, technology modernization, community impact, and business performance.
• Identify opportunities to elevate Citizens' reputation through proactive storytelling and thought leadership.

Issues Management & Crisis Communications

• Support enterprise crisis preparedness and response efforts.
• Lead development of communications plans, stakeholder messaging, FAQs, scenario planning, and response frameworks for emerging issues.
• Help maintain and evolve enterprise crisis communications capabilities and governance processes.

Cross-Functional Leadership

• Lead and coordinate communications strategies involving multiple stakeholders and business partners.
• Drive integration across communications teams to ensure consistency of messaging, prioritization, and execution.
• Mentor and develop communications professionals while fostering collaboration across the broader communications organization.

Ideal Candidate Profile

The successful candidate will bring:

• 10+ years of experience in corporate communications, executive communications, public affairs, public relations, or related fields.
• Demonstrated success counseling senior executives and business leaders.
• Strong expertise in reputation management, issues management, and strategic communications.
• Exceptional writing, messaging, and storytelling capabilities.
• Proven ability to influence stakeholders across a complex organization.
• Experience operating in highly regulated industries is preferred.
• The ability to navigate ambiguity, connect disparate initiatives, and translate strategy into action.
• Strong executive presence, business acumen, and judgment.

Pay Transparency

The salary range for this position is $145,000– $210,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. No other portions of the posting are changing, including benefits language or incentive guidance (e.g., Teller roles should continue to remove incentive language as noted).

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

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Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M- F

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.