Conduct and Ethics Manager

Citizens; Medford (MA); On-site; USD 97,000 - 129,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Flexible work arrangements

Job summary

Citizens is seeking a Conduct and Ethics Manager to serve as an independent compliance partner. You will work day-to-day with the Conduct and Ethics Director, the Control Room team, and CFG partners to monitor regulations and manage regulatory risks across the organization.

STRATEGIC PROCESS includes governance, training, and policy development to support a mature Control Room program. The role requires strong advisory skills and collaboration with business lines across CFG to ensure compliance

Qualifications

• Understand and apply regulations for Control Room functions including SEC 10b(5)-1, Rule 138/139 and FINRA rules.
• Ability to interface with IT to investigate issues and develop system enhancements.
• Strong analytical and problem solving skills with sound judgement.
• A proactive self-starter with professional demeanor and attention to detail.
• Excellent written and verbal communication and interpersonal skills.
• Ability to manage multiple deadline-driven tasks in a fast-paced environment.
• 5+ years in Control Room or equivalent financial services experience.
• Series 7/24 licenses or strong market knowledge are preferred.
• Proficient knowledge of MS Office and related tools.
• Experience providing compliance advisory support across business areas.

Responsibilities

• Act as independent compliance partner with CFG, reporting to Conduct and Ethics Senior Manager.
• Monitor regulatory risks and ensure governance across the Control Room.
• Provide regulatory analysis and advice on organizational changes and new products.
• Escalate and manage violations or potential issues; maintain policies and procedures.
• Deliver relevant training on conflicts of interest, information barriers and securities transactions.
• Build and maintain strong cross-functional partnerships with business lines.
• Communicate complex concepts clearly to diverse audiences.

Skills

Regulatory compliance

Strategic thinking

Communication skills

Risk management

Leadership

Problem solving

Decision making

Self-starter

Interpersonal skills

Education

Series 7 license

Series 24 license

Tools

FIS ECM platform

Microsoft Office

Job description

Description

The Conduct and Ethics Manager is an independent compliance partner who is responsible for working day-to-day with the Conduct and Ethics Director, the Control Room team, and our CFG business partners, at all levels of the organization, to monitor compliance with regulations and Control Room policies to manage the regulatory risks accordingly. The related process areas include, but are not limited to, Conflict Management, Personal Securities Transactions Surveillance and Preclearance Trade Reviews. The Conduct and Ethics Manager will report to the Conduct and Ethics Senior Manager.

Description

The Conduct and Ethics Manager is an independent compliance partner who is responsible for working day-to-day with the Conduct and Ethics Director, the Control Room team, and our CFG business partners, at all levels of the organization, to monitor compliance with regulations and Control Room policies to manage the regulatory risks accordingly. The related process areas include, but are not limited to, Conflict Management, Personal Securities Transactions Surveillance and Preclearance Trade Reviews. The Conduct and Ethics Manager will report to the Conduct and Ethics Senior Manager.

STRATEGIC PROCESS: Support the delivery of an effective and independent Compliance Risk Management Program for CFG, including business lines, support / control functions, and legal entities that is aligned with organizational programs and standards, as well as regulatory expectations.

• Support the Conduct and Ethics Senior Manager in the maintenance of an effective and efficient governance structure across the Control Room and ensuring the continuous maturity of the Control Room program
• Represent the Control Room in various governance meetings, where appropriate.

BUSINESS PARTNER EXPECTATIONS: Create value for CFG by providing strong business partnerships, insight, advice, and assurance on the adequacy and effectiveness of CFG’s compliance risk framework, while maintaining appropriate independence.

• Day to day execution and escalation of Control Room related issues, including, but not limited to: Conflict Clearance and Escalation; Information Barrier Advisory; Personal Securities Transactions; Trade Surveillance
• Maintain and implement Control Room Policies and Procedures
• Coordinate and deliver relevant training which include the following topics, as needed: conflicts of interest; handling of Material Non-Public Information; Personal Securities Transactions
• Promote business partner focus throughout strategy, communications, and engagement. Ensure business partner focus is built into Control Room culture. This includes understanding our business partner's goals of focusing on our customers
• Provide regulatory analysis and advice in relation to organization change initiatives (e.g., new products; processes)
• Work closely with the businesses, where relevant, in providing timely regulatory advice to ensure compliance with all relevant laws and regulations, pre-emption and prevention of regulatory violations and ensuring that failures and shortcomings are escalated accordingly
• Build and maintain effective partnerships within the business
• Ensure that any potential and actual violations (e.g., market abuse; information barrier issues) are identified, escalated, and managed.
• Promote awareness of applicable regulatory standards, upstream risks and industry best practice across the business and relevant support areas including risk
• Identify areas where regulatory risk standards can be enhanced and assist in their effective implementation
• Engage in investigations that may be initiated internally or externally by regulators/other agencies, as well as HR investigations/disciplinary procedures concerning CFG staff

RISK, EFFICIENCY, AND CONTROL: Operate within Policy Framework, standards and processes, ensuring a consistent and quality approach to work is adopted within the function and that Compliance operates efficiently.

• Understand the inherent, material risks of the business/organization.
• Establish and deploy robust risk and control frameworks for the Control Room, including communication, training and awareness.
• Provide expert support and advice to the business on risk management. This includes interpreting and complying with the risk policy standards and risk management framework.
• Provide management with relevant information and reporting and elevate concerns where appropriate.

PEOPLE MANAGEMENT: Be a visible leader, foster a partnership approach to success, and create an environment which empowers and motivates employees.

• Engender a culture which puts customers and people at the heart of the business and promotes good risk management
• Ensure deliverables and training modules are completed ahead of the deadline
• Ensure your continued development within the organization

Qualifications

• Ability to understand and apply regulations applicable to the Control Room function, including, but not limited, to SEC 10b(5)-1, Rule 138/139, FINRA rules
• Ability to interface with IT in order to investigate technical issues, discuss enhancements to existing systems, and development of new systems
• Strong analytical and problem solving skills with the ability to exercise sound and balanced judgement
• A self-starter with a professional and detailed oriented demeanor
• Excellent communication (written and oral) and interpersonal skills, including ability to diffuse potentially volatile situations
• Ability to manage multiple, deadline oriented tasks in a fast-paced environment
• 5+ years of experience in Control Room or equivalent financial services industry experience
• Series 7; or Series 24; or strong understanding of financial markets
• Working knowledge of FIS ECM platform a plus
• Proficient working knowledge in Microsoft Office products
• Extensive experience of providing compliance advisory support in financial services environments acting as a compliance function representative to other business areas
• Influencing and conflict resolution skills
• Proven ability to convey complex concepts in a clear and concise manner, to potentially diverse audiences
• Proven ability to think strategically and to translate concepts into effective processes
• Highly developed creative skills to resolve complex problems and/or identify alternatives where established procedures may not exist
• Ability to demonstrate decisiveness and sound judgement on a consistent basis

Pay Transparency

The salary range for this position is $97,000 - $129,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 08/31/2026