Director, Enrollment Advising

Temple College; Temple (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Temple College is hiring a Director of Enrollment Advising Operations to oversee all facets of enrollment services. The role reports to the Associate Vice President, Student Services and Enrollment Management, coordinating staff, planning, and development of student enrollment programs.

The incumbent will manage caseloads, supervise advisors, and ensure smooth admissions, financial aid, and counseling processes while upholding confidentiality and service excellence.

Qualifications

• Master’s Degree with 1 year of related full-time work experience or Bachelor’s Degree with 3 years of related full-time work experience.
• Experience with Ellucian Colleague and Recruit software is preferred.
• Valid Texas Driver License is required.

Responsibilities

• Coordinate Enrollment Advisor caseloads for prospective and current students.
• Advise students on admissions, financial aid, counseling, scheduling, and transfer planning.
• Enter and maintain student forms in Colleague with confidentiality.
• Collaborate with Directors of Admissions, Financial Aid, and Disability Services on student issues.
• Lead planning, policy development, and overall management of enrollment advising operations.

Skills

Leadership

Communication

Interpersonal skills

Strategic thinking

Analytical problem solving

Budgeting

Education

Master’s Degree

Bachelor’s Degree

Tools

Ellucian Colleague

Ellucian Recruit

Job description

SUMMARY

Under general supervision, this position is responsible for all facets of Enrollment Advising Operations. This position reports directly to the Associate Vice President, Student Services and Enrollment Management Services, keeping him/her abreast of all planning, organizing, staff and development of Temple College’s student enrollment services.

MINIMUM EDUCATIONAL AND WORK REQUIREMENTS (MINIMUMQUALIFICATIONS)

Master’s Degree and one (1) year of directly related full-time work experience or Bachelor’s degree and three (3) years directly related full-time work experience specific to the duties and responsibilities described.

PREFERRED

Experience with Ellucian Colleague and Recruit software.

CERTIFICATION OR LICENSES

Valid Texas Driver LicenseThe incumbent will:

• Support the success of students by creating and sustaining a departmental climate that welcomes all members and considers their well-being.
• Foster a positive team environment of staff who provide exemplary customer service to students.
• Participate in proactive team and committee efforts to achieve departmental,Student Services and Enrollment Management Services,and College goals.
• Coordinate the assignment of Enrollment Advisor Caseloads of prospective and current students.
• Serve potential and current students by providing communication and support on completing the admission application process, career exploration and counseling, academic advising, financial aid, registration, enrollment retention support to include academic and financial aid suspension appeals, career and transfer planning. Provide students with appropriate admission, course scheduling, and financial aid application forms.
• Review and verify all incoming forms for Admissions, Financial Aid, and Advising. Enter and update information on student forms, documents and transcripts into the Colleague computer system. Maintain and file paperwork within the Colleague system on a daily basis to protect confidentiality.
• Cross train with Student Enrollment Services departments. Meet, coordinate, and implement plans for and with main campus and EWCHEC staff. Communicate regularly with Directors of Admissions and Records, Financial Aid, and Disability Services, and Veterans Services regarding student issues.
• Collaborate in the activities connected with New Student Orientation and Student Life and Activities.
• Demonstrate commitment to quality student-centered service and student success by developing and implementing strategies based on best practices to maximize student success, retention, and completion.
• Provide leadership, strategic planning, and oversight of policy development and the management of the fiscal, facility, and human resources.
• Serve as the primary point of contact in coordinating Guided Pathway activities, implementation strategies and evaluation of outcomes.
• Collaborate with faculty Department Chairs and Deans in maintaining academic maps and class offerings.
• Assist students in developing an educational plan, including clarifying educational and career goals, choosing a program of study, and assisting the student through this decision-making process.
• Assist students with identifying barriers to their academic success and work with them to strengthen their skills and access resources on campus.
• Advise potential and current students regarding career assessment and advising, programs of study/fields of study, academic plans, financial aid processes, course selection, transfer planning to four-year colleges and degree planning.
• Provide students with strategies related to academic progress and work/life/study balance.
• Collect and use student feedback to guide continuous departmental improvement.
• Participate in recruitment activities to support the College’s goals of attracting and retaining a diverse student population. Work with Temple College departments in promoting a college going culture in the community through Application and Financial Aid promotion and information sessions.
• Perform other job-related duties as assigned.

SOCIAL CONSTRUCTS REQUIRED OF POSITION

• Display empathy and positive regard for others in written, verbal, and non-verbal communications.
• Work with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
• Be friendly and collegial with co-workers, faculty, students, staff, and visitors to the campus.
• Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
• Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in areas of responsibility.
• Dress appropriately for a workplace with frequent customer service interaction and community outreach.
• Meet all required standards of confidentiality. Keep work areas in a clean and orderly manner.
• As a Temple College Employee, actively engage in the Temple College mission of creating a culture of caring by providing excellent customer service to all internal and external customers and embracing the core values of Temple College: Excellence, Integrity, Community, and Respect.

Professional Standards and Workplace Expectations

• Communicate respectfully, constructively, and supportively with co-workers, faculty, staff, students, and visitors across all forms of communication.
• Demonstrate commitment to the team by practicing punctuality, respecting deadlines, engaging in collaborative problem-solving, and maintaining honest communication.
• Build trusting workplace relationships by acting with integrity, courtesy, and professional responsibility, even during demanding production schedules.
• Proactively maintain technical proficiency by participating in approved training opportunities, reading job-related materials, and collaborating with peers.
• Meet all required standards of confidentiality. Maintain clean, organized, and safe work areas.
• Present a clean, professional appearance suitable for an educational environment with frequent students and community interaction, adhering to all safety wear standards.
• As a Temple College Employee, actively support the Caring Campus initiative by engaging in student-centered behavior commitments, providing responsive and accurate assistance to all internal and external community members, and embracing our core values of Excellence, Integrity, Community, and Respect.

KNOWLEDGE

• Demonstrated knowledge of strategic planning and implementation, resource development and allocation, personnel and faculty development, management, and initiation of change.
• Knowledge of student information systems such as Ellucian Colleague and Recruit software
• Knowledge of higher education advising processes.
• Demonstrated knowledge of FERPA requirements.
• Knowledge or ability to learn the symbiotic relationships between departments in order to facilitate advising and student success.

SKILLS

• Skill in working with a diverse faculty, staff, and student body and an ability to promote a campus climate that supports Temple College’s values.
• Strong interpersonal skills, including written, active listening, and verbal communication skills.
• Skill in leadership, planning, assessment, and budgeting.
• Skill in strategic thinking and analytical problem-solving abilities.

ABILITIES

• Ability to develop a highly collaborative working environment to achieve individual, departmental, divisional, and College-wide goals.
• Established ability to work with and advocate for traditionally underserved students and to support faculty and staff in meeting these needs with a commitment to student success.
• Ability to foster a transparent and relational leadership style which promotes collegiality and collaboration in the decision-making process and that originates from empathy, compassion, and care.
• Ability to gather data, compile information, and prepare reports.
• Ability to make administrative/procedural decisions and judgment.
• Ability to thrive in an atmosphere of constant change with enthusiasm.
• Ability to analyze and solve problems using creativity, good judgment, and initiative

PHYSICAL EFFORT

Light physical activity is required with occasional lifting of objects up to 25 pounds.

WORKING CONDITIONS

Work is normally performed in an office setting. Duties will require travel in personal or school owned vehicles.

WORK SCHEDULE

8:00 AM to 6:00 PM Monday through Thursday with an hour lunch break.

8:00 AM to 12:00 PM on Friday.

Summer hours will vary.

Director, Enrollment Advising will be required to work outside of normal college hours to support evening staff and college events.

This is an on-site position. Essential duties of the role must be performed in-person, during prescribed work hours.

HOURS PER WEEK

40

TRS/ORP

TRS or ORP

SUPERVISORY DUTIES

• Enrollment Advisors
• Advising Technicians
• Student Workers

REPORTS TO

Associate Vice President, Student Services and Enrollment Management

The following duties, responsibilities, Knowledge, Skills and Abilities (KSA’s), and physical requirements are intended to describe the general nature and level of work being performed. The information listed below is not intended to be construed as a complete listing of all duties, responsibilities, KSA’s, and physical requirements required of this position since changes to the position may occur at any time or additional requirements that may be added over the course of time.