Director, Donor Experience & Engagement

ASPCA; New York (NY); Hybrid; USD 120,000 - 128,000; Full time

Benefits offered by this job

Affordable health coverage

Flexible time off

401(k) plan with employer match

Professional development opportunities

Job summary

The ASPCA is seeking a Director of Donor Experience to design and oversee a year-round portfolio of donor engagement experiences, ensuring meaningful connections with our most dedicated supporters.

Leading with hospitality and strategic program design, you will collaborate with frontline fundraisers, program teams, and external partners to showcase impact and strengthen long-term donor relationships. Hybrid work with travel and evenings/weekends as needed.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum of 7 years of experience in donor events, stewardship, donor relations, nonprofit engagement, or related relationship-management functions required.
• Experience planning and executing sophisticated, high-touch events and experiences for major donor audiences required.

Responsibilities

• Develop and manage a year-round portfolio of donor engagement experiences, including facility tours, briefings, educational programs, virtual events, and stewardship opportunities.
• Design innovative donor experiences that highlight the ASPCA's programs, expertise, and mission impact while recognizing donor generosity.
• Identify and pilot new donor engagement concepts that reflect evolving donor interests, expectations, and stewardship best practices.
• Maintain a strong understanding of ASPCA programs, priorities, and donor interests to create meaningful engagement opportunities.
• Monitor industry trends and best practices in donor stewardship, hospitality, and event management to continually enhance donor experiences.

Skills

Project management

Event planning

Donor relations

Communication

Stakeholder management

Hospitality

Education

Bachelor's degree or equivalent

Tools

Salesforce

CRM

Job description

The ASPCA is seeking a Director of Donor Experience to design and oversee a year-round portfolio of donor engagement experiences, ensuring meaningful connections with our most dedicated supporters.

Leading with hospitality and strategic program design, you will collaborate with frontline fundraisers, program teams, and external partners to showcase impact and strengthen long-term donor relationships. Hybrid work with travel and evenings/weekends as needed.