Director, Digital Visitor Experience

The Corning Museum of Glass; City of Corning (NY); On-site; USD 140,000 - 150,000; Full time

Job summary

The Corning Museum of Glass in Corning, New York, invites an experienced Senior Manager, Digital Experience to shape and lead our digital strategy across online, onsite, and post-visit experiences. You will own the digital visitor journey, manage a compact team, and collaborate with curatorial, marketing, and IT partners to deliver data-driven improvements.

You will drive strategic decisions, build dashboards, and ensure accessibility and brand consistency while exploring innovative technologies

Qualifications

• 7+ years in digital experience, digital product, or UX strategy roles, spanning online platforms and onsite/in-person experience.
• Ownership of a visitor-facing digital strategy from concept to measurable results.
• Experience managing digital platforms (CMS, ticketing, mobile apps, digital collections, CRM) and building dashboards that generate insight.
• Strong vendor and budget management experience, and the ability to communicate strategy to non-technical stakeholders.

Responsibilities

• Own online digital presence and on-site interactive technology.
• Lead a small internal team and vendor partners.
• Oversee collection access and digital interpretation.
• Develop dashboards and KPIs to measure impact.
• Partner with CDIO and budgeting for digital initiatives.

Skills

UX strategy

Team leadership

Vendor management

Brand compliance

WCAG accessibility

Digital platforms

Test-measure-iterate

Data-driven decisions

Education

Bachelor's degree

Tools

CMS

Ticketing

CRM

Job description

The Corning Museum of Glass in Corning, New York, invites an experienced Senior Manager, Digital Experience to shape and lead our digital strategy across online, onsite, and post-visit experiences. You will own the digital visitor journey, manage a compact team, and collaborate with curatorial, marketing, and IT partners to deliver data-driven improvements.

You will drive strategic decisions, build dashboards, and ensure accessibility and brand consistency while exploring innovative technologies