Director, Digital Solution Architecture

BeOne Medicines Ltd.; California (MO); On-site; USD 180,000 - 250,000; Full time

Job summary

BeOne Medicines is seeking a Director of Digital Solution Architecture to lead the global commercial technology strategy, shaping the future-state architecture for CRM, omnichannel engagement, customer experience, and data integration across Commercial, Medical Affairs, Marketing, and Customer Engagement.

This leadership role partners with IT and business leaders to define roadmaps, govern architecture standards, drive digital enablement, and evaluate emerging technologies.

Qualifications

• Define and own long-term architecture vision and roadmap.
• Partner with business and IT leaders to align investments.
• Advise on CRM modernization and digital enablement.
• Evaluate emerging technologies and trends.
• Govern architecture across a complex ecosystem.

Responsibilities

• Define architecture standards for CRM and omnichannel platforms.
• Lead decisions across commercial tech investments.
• Drive omnichannel customer engagement integration.
• Govern enterprise integrations and data services.
• Present roadmaps and risk assessments to executives.

Skills

Strategic leadership

Enterprise architecture

CRM modernization

Omnichannel strategy

Stakeholder management

AI/Analytics awareness

Job description

General Description:

The Director, Digital Solution Architecture is a strategic technology leadership role responsible for defining and governing the future-state architecture of the organization's global commercial technology ecosystem. This individual will serve as the principal architecture leader for CRM, omnichannel engagement, customer experience, digital enablement, and commercial data integration platforms supporting Commercial, Medical Affairs, Marketing, and Customer Engagement functions worldwide.

As a trusted advisor to IT and business leadership, the Director will drive technology strategy, influence investment decisions, evaluate emerging industry trends, and establish scalable architecture frameworks that accelerate business growth and digital transformation. This role requires a unique blend of deep Life Sciences expertise, commercial and medical technology leadership, architectural excellence, stakeholder influence, and organizational change leadership.

The successful candidate will possess extensive experience across Life Sciences CRM platforms, omnichannel ecosystems, customer engagement technologies, and enterprise integrations while demonstrating the ability to align diverse stakeholders, manage competing strategic priorities, and translate complex business challenges into innovative technology solutions.

Essential Functions of the Job:

Strategic Technology Leadership

• Define and own the long-term architecture vision, technology roadmap, and target-state capabilities for the global commercial technology ecosystem.
• Partner with Commercial, Medical, Marketing, Data & Analytics, and IT leaders to align technology investments with strategic business objectives.
• Serve as the technology advisor for CRM modernization, omnichannel transformation, customer engagement innovation, and digital enablement initiatives.
• Influence enterprise technology strategy and investment planning through architecture-driven decision-making and business case development.
• Evaluate emerging technologies, market trends, and industry innovations to identify opportunities that improve customer engagement, operational effectiveness, and business outcomes.

Commercial Technology & Omnichannel Strategy

• Establish architecture standards and strategic direction for CRM, omnichannel engagement, digital marketing, customer experience, and field force enablement platforms.
• Lead architecture decisions across critical commercial technology investments including CRM, content management, customer data platforms, identity and consent management, digital engagement, analytics, and AI-enabled capabilities.
• Drive the evolution of customer engagement models by integrating field, digital, medical, and marketing channels into a unified omnichannel ecosystem.
• Ensure solutions support evolving commercial models and future industry requirements.

Enterprise Architecture & Integration Leadership

• Govern architecture across a complex ecosystem of enterprise platforms, integrations, data services, and customer engagement technologies.
• Define enterprise integration strategies and architecture patterns that support scalability, interoperability, and operational efficiency.
• Lead architecture reviews, technology assessments, vendor evaluations, and platform selection initiatives.
• Ensure all solutions adhere to enterprise standards for security, compliance, data governance, performance, and maintainability.

Executive Stakeholder Management & Influence

• Build strong partnerships with stakeholders across business and technology organizations.
• Facilitate alignment among senior leaders with competing priorities and differing perspectives.
• Lead architecture governance forums, steering committees, and executive decision-making processes.
• Present strategic recommendations, architecture roadmaps, investment options, and risk assessments to senior leadership and executive committees.
• Drive organizational alignment around technology modernization and transformation initiatives.

Innovation & Transformation Leadership

• Champion innovation across the commercial technology landscape, leveraging emerging capabilities including AI, advanced analytics, automation, and next-generation customer engagement platforms.
• Identify opportunities to simplify technology landscapes, reduce technical debt, and improve speed-to-market.
• Lead strategic transformation initiatives supporting CRM modernization, digital engagement, and commercial platform evolution.
• Foster a culture of continuous improvement, innovation, and architectural excellence.

Leadership & Organizational Development

• Provide leadership and mentorship to developers, technology leaders, and delivery teams.
• Establish architecture best practices, governance models, and technology standards across the organization.
• Build organizational capabilities to support evolving business needs and future technology requi