Director-Digital Product Mgmt

American Express; New York (NY); Hybrid; USD 150,000 - 225,000; Full time

Job summary

American Express is seeking a Director for Digital Product Management to lead the Prospect Marketing Platform. The role requires extensive experience in product management and stakeholder collaboration to drive strategic initiatives. You will be part of a dynamic team focused on innovation and customer experience. Competitive compensation and comprehensive benefits are part of this opportunity.

Benefits

Competitive base salaries

Bonus incentives

Retirement savings plan with 6% company match

Comprehensive medical, dental, vision, and life insurance

Flexible working model

Paid parental leave

Access to wellness centers

Confidential counseling support

Career development opportunities

Qualifications

• Minimum 7 years experience in Product Management in an Agile environment.
• Proven ability to drive product vision and prioritize backlog.
• Experience in stakeholder influence and team motivation.

Responsibilities

• Lead the program to drive a unified vision for the prospect marketing platform.
• Manage complex, high-profile projects and communicate with diverse stakeholders.
• Collaborate with business partners to inform the platform roadmap.

Skills

Product Management

Communication

Collaboration

Stakeholder Management

Agile Development

Education

Bachelor's degree

Master’s degree or MBA (preferred)

Job description

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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are card and banking application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for ensuring that we attract and engage the right prospects and fit them with the right products that serve their needs.

Strategic thought-leader to establish and lead a program designed to drive an aligned enterprise vision for the Prospect Marketing Platform (PMP), bringing together key stakeholders and decision makers across various Product, Technology, Modeling, and BU partner teams. The PMP is a critical platform leveraged by multiple teams to enable data, capabilities, campaigns, and models that drive the prospect marketing engine for Amex. The role requires advanced communication skills and the ability to bring others along while holding teams accountable to the broader strategy. The role will also lead a team of Subject matter experts who design and implement best practices to manage use cases, data management and governance of the platform.

You have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making, and for digital innovation. You enjoy being challenged and being part of a collaborative, diverse, and inclusive team, and you seek every opportunity to learn.

Does this sound like you?

You will be responsible for:

As Director, Prospect Marketing Platform you will:

· Establish and lead program to drive an aligned enterprise vision for the prospect marketing platform, bringing together key stakeholders and decision makers, defining a governance and operating model, bringing visibility to platform and product needs to drive strategic platform decisions with major stakeholders.

· Maintain unified program roadmaps and tracks initiatives across Product teams to meet timelines and identify risks and dependencies relative to the platform needs

· Lead the platform governance process to ensure products meet the needs of all relevant stakeholders

· Assessment & Prioritization of platform requirements across use cases and brainstorm architectural solutions.

· Collaborate closely with business partners to assess new ideas, services, and leading-edge capabilities to inform the platform roadmap

· Own key stakeholder relationships across journey experience, compliance, engineering, and program management.

Qualifications

· Ability to manage and drive complex and high-profile projects end-to-end and provide regular communications to a diverse set of stakeholders and senior leaders

· Extensive Product Management experience in an Agile environment (7+ years) and with Data products and platforms.

· Proven ability to craft, drive, and maintain a product vision, strategy, and prioritized backlog.

· Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives.

· Ability to influence stakeholders at and above band level based on aligned principles, data driven analysis, and appropriate escalation

· Ability to coach and motivate a product team and foster a diverse and inclusive team culture, encouraging input from all team members.

· Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence.

· Ability to manage operating budget for multiple projects and oversee resource allocation

· Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes is a plus.

· A good balance of technical knowledge and business acumen.

· Minimum: Bachelor’s degree.Master’s degree or MBA is a plus

Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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