Director, Digital Platform Engineering (Hybrid - Acton, MA)

Insulet Corporation; Acton (MA); On-site; USD 180,000 - 280,000; Full time

Job summary

Insulet Corporation seeks a visionary Director of Engineering to lead the Digital Platform Engineering organization and drive the AI-native transformation of software development across the company. You will shape architectural strategy, platform capabilities, and AI-SDLC adoption to accelerate innovation and improve developer experience at scale.

In this executive role, you will oversee multi-agent architectures, secure and scalable cloud-native platforms, and alignment with business KPIs such

Qualifications

• 10+ years of progressive technology leadership experience in distributed systems.
• Proven track record leading platform engineering, SDLC automation, and full-stack development.
• Experience with enterprise-scale architectures and e-commerce integrations.

Responsibilities

• Architect platform powering web engagement, loyalty, and CRM integrations with a cloud-native stack.
• Design gateways to route, rate-limit, and secure digital traffic to backend models and agents.
• Lead multi-agent architectures that orchestrate complex customer journeys within the app layer.
• Implement policy-as-code to ensure latency, security, data privacy, and brand safety in AI features.
• Build connective tissue that retrieves real-time CRM/loyalty data to LLMs for personalized interactions.
• Deliver conversational commerce and dynamic personalization across digital touchpoints.
• Drive AI-SDLC with AI tooling, automated workflows, and AI-driven testing.
• Define engineering effectiveness using DORA metrics and DevEx indicators.
• Provide golden paths via a self-service developer portal for safe AI feature deployment.
• Collaborate with Enterprise AI & Data to align platform with enterprise data services.

Skills

Distributed systems

Global API management

High-traffic E-commerce architectures

Platform engineering

SDLC automation

Full-stack software development

Job description

Job Summary

Director of Engineering, Digital Platform Engineering

Lead the Transformation to AI-Native Engineering

We are seeking a visionary Director of Engineering to lead the evolution of our Digital Platform Engineering organization and redefine how software is built, delivered, and scaled in the AI era.

In this executive leadership role, you will drive the architecture and platform strategy behind our digital experiences while advancing an AI-enabled Software Development Lifecycle (AI-SDLC). You will champion multi-agent AI architectures, platform engineering excellence, and AI-native development practices that accelerate innovation, enhance developer productivity, and elevate delivery quality at scale.

This is a rare opportunity to shape enterprise-wide engineering transformation, build high-performing teams, and establish the foundation for the next generation of digital innovation.

Director of Engineering, Digital Platform Engineering

About the Role

We are seeking a visionary Director of Engineering to fundamentally transform our Digital Engineering organization into an AI-native powerhouse. Sitting at the helm of our digital platform and software engineering teams, you will drive the architectural, solutioning and operational evolution of our core digital domains.

Your mandate is twofold. First, you will architect the the multi-agentic system architectures, harnesses, context layers, and platform engineering that transform our front-end digital experiences. Second, you will lead an internal evolution toward an AI-SDLC, equipping our software engineering & development teams with the AI-native tools and workflows required to exponentially increase developer experience (DevEx), delivery quality, and efficiency.

Key Responsibilities

Platform Engineering & Architecture

• Architect Platform: Direct the engineering teams responsible for the underlying platforms powering web engagement, Loyalty & retention systems, and CRM integrations, modernizing the cloud-native stack to adapt dynamically to changing conditions and execute tasks autonomously.
• Modernize Platform & Integrations: Design and deploy dedicated gateways to route, rate-limit, and secure digital traffic, ensuring highly available connections to backend models, agents and tools.
• Drive Multi-Agentic Architectures: Architect scalable multi-agent frameworks that natively orchestrate complex, multi-step customer journeys directly within the application layer.
• Establish repeatable Practices: Implement automated, policy-as-code guidelines across the platform to ensure all customer-facing AI features adhere to strict latency, security, data privacy, and brand-safety standards before reaching production.

Applied Context Engineering & The "Last Mile"

• Pioneer Context & Harness Engineering: Build the connective tissue (the harness) that dynamically retrieves, formats, and securely routes real-time context from our CRM, Loyalty, and web engagement to LLMs, guaranteeing highly personalized and grounded customer interactions.
• Embed acceleration in the Customer Journey: Engineer the application layer to deliver conversational commerce, intelligent product discovery, and dynamic personalization capabilities across all digital touchpoints.
• Align to Digital KPIs: Partner directly with digital product management to ensure all platform capabilities measurably drive E-commerce conversion, Loyalty program engagement, and CRM retention metrics.

AI-SDLC & Software Engineering Transformation

• Drive AI-Native Engineering: Lead the transition to an AI-SDLC; roll out AI-assisted coding tools, automated workflows, and AI-driven testing across the digital engineering organization to fundamentally change how we build software.
• Define Engineering Effectiveness: Measure and improve engineering velocity and platform reliability through DORA metrics, DevEx indicators, and operational transparency.
• Provide "Golden Paths": Unify the digital tech stack into a governed, self-service developer portal, giving software engineers paved roads to experiment with and deploy AI features safely, securely, and within budget.

Strategic Boundary Management

• Consume Core AI & Data Services: Act as the primary consumer and strategic partner to the Enterprise AI & Data organization. While they build the foundational data lakes and enterprise AI, digital platform orchestrates, builds the harness, securely routes, and applies those to the customer experience.

Qualifications & Technical Expertise

Experience

• 10+ years of progressive technology leadership experience, with a deep background in distributed systems, global API management, and high-traffic E-commerce architectures.
• 5+ years managing teams focused on platform engineering, SDLC automation, and full-stack software development.
• Proven track record of driving enterprise-scale tech