Director, Digital Deviations QMS & AI/ML

MSD

Rahway (NJ)

Hybrid

USD 173,000 - 273,000

Full time

9 days ago

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Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid holidays and vacation

Job summary

MSD is seeking a Digital Product Manager for Deviations & Issue Management to lead digitization within the QMS. You will drive cross-functional teams, translate business strategy into IT initiatives, and deliver large-scale cloud implementations that improve usability and reduce costs.

The role requires strong stakeholder management and experience with Deviations, AI/ML, and GxP systems. You will partner with site manufacturing, technical operations, and the Investigations Product Owner to shape

Qualifications

Bachelor’s degree in a scientific/technical field.
10+ years’ experience in pharma with cross-divisional process improvements and system implementations.
Proven backlog prioritization & cross-functional collaboration in regulated environments.
Experience leading large, global cloud platform rollouts and SDLC for GxP systems.
Ability to translate business strategy into prioritized IT/product initiatives.
Strong leadership across matrix organizations and vendors.
Knowledge of Deviations & Issue Management processes and QMS systems (Veeva Vault QMS, Trackwise, SAP, Appian).
Experience with AI/ML/Gen AI solutions and data science collaboration.

Responsibilities

Lead Digital Delivery for Deviations & Issue Management in Veeva Vault QMS; migrate from Appian, UiPath, SAP ECC to Veeva Vault.
Define product vision, value map, and roadmap for Deviations digital capabilities.
Collaborate with site manufacturing and operations SMEs to translate strategy into IT initiatives.
Own requirements and document for GxP systems; translate between business and development teams.
Drive continuous product discovery to surface user needs and translate into backlog.
Oversee end-to-end delivery of global cloud platform implementations in pharma/life sciences.
Lead cross-functional teams and be accountable for product releases.
Ensure systems are SDLC- and GxP-compliant; promote IT standards and Confluence/JIRA usage.
Govern global process design for Deviations digital solutions and align with leadership.
Drive metrics, TCO optimization, and investment/portfolio planning.
Lead AI/ML capability design for Deviations processes and partnership with data science teams.
Facilitate direct end-user input and act as change agent in fast-moving environments.