Relationship Management Director

AARP; Washington (District of Columbia); Hybrid; USD 150,000 - 190,000; Full time

Job summary

AARP is seeking a Relationship Management Director to oversee a defined portfolio of partnerships, driving growth and renewal value. You will use CRM and AI-enabled tools to monitor performance and collaborate with cross-functional teams to optimize strategic outcomes.

Required is a Bachelor's degree and 8+ years in partnership management, with a track record of expanding and renewing high-value relationships.

Qualifications

• Bachelor's degree in a related field required.
• 8+ years of experience in strategic partnership management or a related field.
• Proven ability to develop and execute partnership success plans.
• Experience monitoring partnership health through reviews, risk assessments, and KPIs.

Responsibilities

• Owns and manages a defined portfolio of relationships, aligning, stewarding, and overseeing contract requirements.
• Identifies upsell, cross-sell, and expansion opportunities within existing partnerships.
• Monitors portfolio health, risk, concentration, and strategic alignment.
• Translate insights into actionable recommendations; partners with deal teams to refine renewal terms and maximize value.
• Provides feedback to inform future partnership strategy and deal structuring.
• Collaborate with account managers and stakeholders to ensure deal goals are achieved.

Skills

CRM platforms

AI-enabled tools

Operational best practices

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Marketing, Management, Communications, Finance, or a related field

Job description

Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin.

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin.

The Relationship Management Director oversees defined portfolios of partnerships, with accountability for partnership performance, value realization, and long-term growth. This role identifies expansion opportunities, monitors portfolio health, and develops performance metrics to assess impact by translating relationship insights into actionable recommendations and partnering with stakeholders to strengthen renewals, improve value capture, and inform future partnership strategy.

Responsibilities

• Owns and manages a defined portfolio of relationships, while maintaining alignment, stewarding relationships, and overseeing contract requirements.
• Identifies and activates upsell, cross-sell, and expansion opportunities within existing partnerships.
• Monitors and assesses overall portfolio health, including outcomes, risk, concentration, and strategic alignment.
• Translate relationships and portfolio insights into actionable recommendations that improve outcomes. Partners with deal teams to refine renewal terms, maximize relationship value, and mitigate churn risk.
• Provides insights and feedback loops to inform future partnership strategy and deal structuring.
• Collaborate with account manager and stakeholders on reviews to ensure deal goals are being achieved or issues are mitigated.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, Communications, Finance, or a related field required.
• 8+ years of experience in strategic partnership management, account management, partner success, strategic alliances, or a related field.
• Proven experience managing and growing a portfolio of strategic partnerships, ensuring alignment with business objectives, contract obligations, and long-term relationship success.
• Demonstrated ability to develop and execute partnership success plans that deliver measurable partner value, strengthen executive relationships, and identify expansion opportunities.
• Experience monitoring partnership portfolio health through executive business reviews, partner feedback, risk assessments, and key performance metrics to drive long-term business success.
• Lead cross functional collaboration to translate partnership insights, performance data, and stakeholder feedback into actionable recommendations that improve relationship outcomes, resolve issues, and strengthen strategic relationships.
• Experience leading partnership renewals by collaborating with deal teams and stakeholders to optimize terms, maximize value realization, and mitigate partnership risk.
• Leverage CRM platforms, AI-enabled tools, and operational best practices to manage partnership activities and support proactive, data-driven relationship management.

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• In office/open office environment with the ability to work effectively surrounded by moderate noise

Hybrid Work Environment

AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

Compensation And Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.