Director, Digital Adoption & Transformation (Hybrid)

AARP; Washington (District of Columbia); Hybrid; USD 150,000 - 210,000; Full time

Job summary

AARP in Washington, DC seeks a Director, Digital Consulting Services to bridge business needs with digital capability activation and to translate the organization’s digital portfolio into practical, high-impact use cases that deliver measurable value.

You will partner with cross-functional stakeholders to drive adoption, educate teams on capabilities, and guide roadmap evolution while aligning digital capabilities with strategic priorities and program outcomes.

Qualifications

• Bachelor's degree or equivalent in Business Administration, IT, Digital Transformation, Organizational Development, or related field; Master's preferred.
• 8+ years of progressive experience in consulting, digital transformation, technology enablement, business relationship management, or related leadership roles.
• Experience partnering with business and technology stakeholders to translate organizational needs into scalable digital solutions.
• Proven ability to develop and execute digital adoption and capability activation strategies that drive measurable business outcomes.
• Strong understanding of digital platforms, enterprise technologies, product ecosystems, and business process optimization.

Responsibilities

• Uses adoption strategies that move beyond awareness to practical, value-driven application within day-to-day operations.
• Partners with stakeholders to translate the existing portfolio of digital tools and platforms into clear, actionable use cases aligned to business priorities.
• Educates and guides stakeholders on available capabilities, ensuring stakeholders understand how to effectively leverage them to drive outcomes.
• Provides hands-on guidance and light technical support to ensure capabilities are deployed correctly and function as intended.
• Diagnoses and resolves adoption or implementation challenges, minimizing friction and accelerating time to value.
• Translates business insights into actionable recommendations and feeds them back to technical product teams to inform roadmap evolution.

Skills

Leadership

Stakeholder management

Digital transformation

Consulting

Communication

Adoption strategies

Education

Bachelor's degree

Master's degree preferred

Job description

AARP in Washington, DC seeks a Director, Digital Consulting Services to bridge business needs with digital capability activation and to translate the organization’s digital portfolio into practical, high-impact use cases that deliver measurable value.

You will partner with cross-functional stakeholders to drive adoption, educate teams on capabilities, and guide roadmap evolution while aligning digital capabilities with strategic priorities and program outcomes.