Director, Deployment

100 Shift4 Payments, LLC; Bethlehem (Northampton County); On-site; USD 140,000 - 195,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Shift4 in Bethlehem, PA seeks a Director of Deployment to lead fulfillment, distribution and logistics across primary and other locations. You will drive 5S/Lean practices, ERP optimization, and carrier relationships while building high-performing teams and ensuring on-time performance.

Requires 9+ years in logistics leadership, strong WMS/ERP experience, and a degree in business or related field. Relocation assistance may be available; onsite work in Bethlehem, PA.

Qualifications

• 9+ years in warehouse, distribution, logistics or fulfillment with leadership experience.
• Hands-on qualification with a WMS and ERP system (Oracle/NetSuite or similar).
• Experience managing international shipping and import/export compliance.
• Strong inventory management and cycle counting practices.
• Excellent communication with customers, teams and leadership.
• Strategic thinker translating needs into logistics solutions.
• Degree in business, supply chain, logistics, IT or related field; degree may be waived.

Responsibilities

• Develop and implement fulfillment, distribution, and logistics strategies at the primary site.
• Identify process optimization and efficiency gains across warehousing and order fulfillment.
• Lead site managers and staff; foster 5S and continuous improvement.
• Manage staffing, space, and equipment to meet targets and budget.
• Establish KPIs for turnaround, accuracy, and SLAs; ensure quality and efficiency.
• Collaborate with procurement and supply chain for carrier/vendor relationships.
• Support ERP optimization and data integrity across sites.

Skills

Leadership

WMS

ERP systems

International shipping

Inventory management

CRM systems

Project management

Communication

Education

Bachelor's degree in business

Supply chain management

Logistics

Information technology

Tools

Oracle ERP

NetSuite

WMS

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. Shift4 is expanding globally and hiring a Director, Deployment who will be responsible for overseeing fulfillment, distribution, and logistics operations - including warehousing, inventory management, and order fulfillment - for a primary fulfillment site while supporting other global locations. This leader will drive efficiency, quality, and continuous improvement across the distribution network, supporting ERP system performance, 5S and Lean practices and carrier/vendor relationships to align with organizational objectives. This opportunity is based at the Shift4 location in Bethlehem, PA. Relocation assistance may be available.

Responsibilities

• Develop and implement fulfillment, distribution, and logistics strategies aligned with company goals and long-term growth at a primary fulfillment site while supporting other locations (domestic and international).
• Identify opportunities for process optimization and efficiency gains across warehousing, inventory management, order fulfillment, and distribution operations.
• Manage and allocate resources - staffing, warehouse space, and equipment - effectively at the primary site while supporting others to meet fulfillment targets and budgetary constraints.
• Establish and monitor KPIs for order turnaround time, shipping accuracy, inventory accuracy, and fulfillment SLAs to ensure quality and efficiency standards are met or exceeded.
• Lead the fulfillment and warehouse operations team, including site managers and staff, fostering a culture of 5S, accountability, and continuous improvement.
• Support the optimization of internal ERP system for the Fulfillment organization, helping ensure data integrity, accurate reporting, and effective utilization across the site and broader team.
• Collaborate with procurement and supply chain teams to manage carrier, 3PL, and vendor relationships, ensuring timely delivery, competitive freight rates, and favorable agreements.
• Implement and sustain 5S and Lean methodologies at the primary warehouse while supporting other fulfillment sites to drive measurable productivity and safety improvements.
• Implement and oversee quality assurance programs across fulfillment and distribution functions to ensure customer satisfaction and regulatory compliance.
• Identify potential operational risks - including inventory, carrier, and customs-related risks - and develop strategies to mitigate them, ensuring business continuity and resilience.

Qualifications

• 9+ years experience in warehouse operations, distribution, logistics or fulfillment management ideally across multiple sites or regions to include 3+ years of leadership and building of high-performing, multi-site or distributed teams.
• Hands‑on qualification and working experience with a Warehouse Management System (WMS) and ERP system (e.g., Oracle, NetSuite, or similar platforms) required.
• Experience managing international shipping, customs brokerage, and import/export compliance across multiple countries.
• Experience with inventory management practices, including cycle counting, physical inventory, and inventory accuracy programs.
• Excellent communication and interpersonal skills for interactions with customers, internal teams, carriers/vendors and senior leadership.
• Leadership experience, including building and leading high-performing, multi‑site or distributed teams.
• Strategic thinker capable of translating business and customer needs into actionable logistics and distribution solutions.
• Experience with CRM systems, project management tools and other relevant reporting/analytics software applications.
• Bachelor’s degree in business, supply chain management, logistics, information technology, or a related field.
• Experience in lieu of a degree may be considered.
• Able to work onsite at Shift4’s location in Bethlehem, PA (Relocation assistance may be available).

Additional experience that is a plus to have

• Experience with POS systems and the distribution of payment and point‑of‑sale hardware.
• Demonstrated experience with 5S and/or Lean methodology; formal 5S/Lean certification.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

About Shift4

Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

A Global Leader in Financial Technology

75+ Countries $300+ Billion Processed Annually 300,000+ Customers 1,200+ Technology Integrations 5+ Billion Annual Transactions 100+ Payment Methods

Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation. Meet the Executive Team

Shift4Cares

We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.