Director, Data Center Operations & MMR Services

Netrality Properties, LP; Indianapolis (IN); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

Parental leave and fertility support

401k matching

Employee discounts

Charitable gift matching

Job summary

Netrality Data Centers is seeking a Director of Data Center Operations to lead all MMR infrastructure and service delivery across facilities. You will partner with Property Management and Data Center Operations leadership to drive standards, efficiency and scalable growth.

Responsibilities include staffing, training, security, capacity management, disaster recovery, and vendor coordination, with a focus on exceptional customer service and regulatory compliance.

Qualifications

• 10+ years’ experience in telecommunications and/or colocation facility management.
• Strong working knowledge of DWDM, Ethernet, IP, and SONET.
• Hands-on experience with DC power installation, and fiber optic cable installation termination and testing.
• Strong working knowledge of electrical power systems (AC/DC, UPS, generators).
• Experience in administering customer license agreements.

Responsibilities

• Staff and train MMR technical support personnel and security staff.
• Coordinate scheduling and ensure coverage, including on‑call.
• Install power circuits and perform cable sizing and voltage drop calculations.
• Install and coordinate customer cabling between cabinets, cages and MMR.
• Manage and inventory MMR RUs, FDPs, cross connects, and innerducts.
• Customize Salesforce.com to meet ordering, billing, and data-tracking needs.
• Ensure insurance requirements are met for customers and contractors.
• Oversee disaster recovery planning and SOC/SSA E16 compliance.
• Lead budgeting and capital project initiatives for data center operations.

Skills

Staff management

Leadership

Project coordination

Budget management

Tools

Salesforce customization

AutoCAD

SQL/Access

Job description

Netrality Data Centers is seeking a Director of Data Center Operations to lead all MMR infrastructure and service delivery across facilities. You will partner with Property Management and Data Center Operations leadership to drive standards, efficiency and scalable growth.

Responsibilities include staffing, training, security, capacity management, disaster recovery, and vendor coordination, with a focus on exceptional customer service and regulatory compliance.