Director, Customer Success ( Remote )

Lensa; Orlando (FL); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading career site is seeking a Director of Customer Success to develop strategic relationships and ensure seamless customer experiences. The role involves collaborating with teams, managing resources, and providing guidance on best practices. Join a supportive environment with competitive pay and comprehensive benefits.

Benefits

Supportive and fast-paced environment

Competitive pay structure

Matching 401(k) with immediate vesting

Comprehensive health insurance

Qualifications

• 5-10 years of experience in Customer Success or a related role.

Responsibilities

• Develop and nurture strategic relationships with valuable customers.
• Collaborate with internal teams to launch new clients and support existing ones.
• Ensure a seamless customer experience across all phases of the relationship.

Skills

Business Acumen

Communication

Customer Focus

Leadership

Presentation

Problem Solving

Results Orientation

Strategic Thinking

Technical Capacity

Education

Bachelor's Degree in Business

Bachelor's Degree in Sales

Bachelor's Degree in Project Management

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, AssistRx, is seeking a Director of Customer Success. Apply via Lensa today!

Responsibilities

1. Develop and nurture strategic relationships with our most valuable customers, becoming their trusted advisor & consultant.
2. Partner with internal teams to launch new clients and support existing ones.
3. Collaborate with technical support to develop onboarding plans, lead kick-off discussions, and set clear expectations.
4. Ensure a seamless customer experience across all phases of the relationship.
5. Understand customer goals and provide strategic guidance on platform best practices, use cases, and workflows.
6. Manage technical resources to execute implementation and support plans.
7. Engage with key influencers and decision-makers within customer organizations.
8. Conduct business reviews and goal-setting meetings.
9. Stay informed about digital marketing trends, emerging technologies, and competitor offerings.
10. Supervise department employees, including hiring, training, performance appraisal, and discipline.
11. Perform other duties as assigned.

Minimum Requirements

• Bachelor's Degree in Business, Sales, Project Management, or related field, or equivalent experience.
• 5-10 years of experience in Customer Success or a related role.
• Skills: Business Acumen, Communication, Customer Focus, Leadership, Presentation, Problem Solving, Results Orientation, Strategic Thinking, Technical Capacity.

Benefits

• Supportive and fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Comprehensive health insurance: medical, dental, vision, life, short-term disability

AssistRx is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, religion, color, sex, national origin, age, disability, or other protected categories.

Employment is conditional on a successful background check. All hires must verify identity and work eligibility in the U.S. No sponsorship is available.