Director, Customer Success (Key Accounts) - Denver

Datadog,; Denver (CO); On-site; USD 155,000 - 206,000; Full time

Job summary

Join a forward-thinking company as a Director of Customer Success, where you will lead and develop teams to enhance customer experiences and retention. This role offers the chance to drive impactful results in a hybrid work environment, fostering a culture of collaboration and creativity. You will be pivotal in managing customer relationships, guiding teams, and ensuring successful outcomes in a fast-paced SaaS landscape. If you are passionate about technology and team development, this is the perfect opportunity to grow your career while making a significant impact.

Benefits

Best-in-breed onboarding

Sales training

Inclusive company culture

Mentorship programs

Continuous professional development

New hire stock equity

Employee stock purchase plan

Healthcare benefits

401(k) plan and match

Paid time off

Qualifications

• 6+ years in Customer Success or Account Management, with SaaS experience preferred.
• Proven track record in negotiating contracts and managing high-performing teams.

Responsibilities

• Drive full cycle renewal and expansion sales, ensuring exemplary customer service.
• Motivate teams to foster customer relationships and achieve revenue growth.

Skills

Customer Success Management

Account Management

Negotiation Skills

Team Leadership

B2B Technology Familiarity

SaaS Experience

Education

Bachelor's Degree

Job description

As a Director, Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. This role ultimately impacts our customer experience and retention at scale. This is an opportunity to join a company that’s a leader in the space and immediately witness your contributions.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Drive and influence full cycle renewal and expansion sales cycle
• Serve as an advisor and role model for exemplary customer service
• Harmoniously balance autonomy with effective upwards communication
• Deliver as overall regional/segment owner serving as escalation point for all matters
• Motivate managers in building teams that proactively foster customer relationships to achieve trust and revenue growth on a consistent basis
• Collaborate with cross functional teams to drive positive customer outcomes and solve complex problems
• Prioritize talent attraction, retention, and development ultimately creating a strong eco-system of high performance teams
• Quarterly travel required.

Who You Are:

• Experienced in Customer Success or Account Management, 6+ years of experience preferred with a minimum 3 years in the SaaS space
• Someone with 3+ years of experience overseeing a high performing team of Customer Success leaders
• Proven in your track record of success in negotiating contract terms and overcoming pricing objections for renewal and up-sell opportunities
• Familiar with the B2B tech space or with subscription based software preferred
• Comfortable in a fast paced, scaling environment

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$155,000 — $206,000 USD

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.