Director Customer Success West

Promote Project; Denver (CO); Remote; USD 170,000 - 195,000; Full time

Job description

We’re looking for a Customer Success Director to join our growing team. Ideal candidates for this position are highly versed in data security, and data protection, and relish the challenge of navigating through complex customer organizational dynamics and assisting them in gaining value from BigID’s platform. A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results. This role reports to the VP of Customer Success.

What you’ll do:

• Work with your team directly with BigID’s largest enterprise customers to shape, develop, and deliver successful outcomes
• Translate a spectrum of customer requests and interests into actions and results
• Serve as the linchpin of customer engagement, teaming broadly across Services, Support, Products, and Engineering
• Bring your knowledge and our best practices forward to maximize customer value
• Enhance our maturing, global Customer Success at BigID
• Contribute integrally to BigID’s growth and success by driving Net Dollar Retention
• Share our Values of Care-Do-Try-Shine!

What you’ll bring:

• 8+ years in a customer-facing technology role
• 2+ years in a primary account management role (i.e., senior customer success roles, technical account management, or enterprise sales)
• Deep domain knowledge in one or more of the following: data security, compliance, data privacy, data governance, and/or cybersecurity
• A demonstrated ability to tie technology to business objectives and sustain momentum throughout the customer lifecycle
• A demonstrated ability and interest to work directly with customers while simultaneously enhancing BigID’s customer success practice
• A demonstrated ability to thrive in a fast-paced, changing environment with lots of autonomy
• Critical thinking skills and a strong point of view on how to maximize customer value
• BS/BA degree or equivalent experience

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don’t give up
• Shine - We shine and make it our mission to always stand out

BigBenefits:

• Work from home with a global remote-first community
• Flexible PTO and Quarterly Volunteer Days
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Fidelity Employer Sponsored 401K
• Robust DEI Program with several vibrant ERG communities

Salary:

The annual base salary range is $170,000 – $195,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

Location:

Denver, Colorado, United States

Job Type: Remote job

#LI-Remote (Must be located in the West!)