Director, Customer Success - Enterprise Growth & Retention

SambaSafety; Northern (KY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

401k Employer Match

Generous Healthcare Benefits

Flexible Work Arrangements

Paid Time Off & Volunteer Days

Job summary

SambaSafety in the United States (Director, Customer Success) leads a team of 7 CSMs across Workforce and Insurance verticals. You’ll own retention, expansion, and AI-enabled scale tools while reporting to the SVP of Customer Success. This is a strategic leadership role at a high-growth SaaS company.

Responsibilities include enterprise relationship management, executive reviews, and designing programs that deliver measurable ROI and customer outcomes.

Qualifications

• 10+ years of senior Customer Success leadership experience in a fast-paced SaaS environment
• 3–5 years managing a remote, geographically dispersed team
• Proven track record leading enterprise-wide strategic customer programs

Responsibilities

• Lead the team of 7 CSMs serving enterprise, strategic, and SMB customers with clear KPIs and processes
• Own retention and net revenue growth across the enterprise book
• Leverage AI and automation to scale customer insights and team efficiency
• Develop executive-level relationships and coordinate with Sales for joint reviews

Skills

Leadership

Remote team management

Strategic thinking

AI-enabled tools

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM software

AI-enabled tools

Job description

SambaSafety in the United States (Director, Customer Success) leads a team of 7 CSMs across Workforce and Insurance verticals. You’ll own retention, expansion, and AI-enabled scale tools while reporting to the SVP of Customer Success. This is a strategic leadership role at a high-growth SaaS company.

Responsibilities include enterprise relationship management, executive reviews, and designing programs that deliver measurable ROI and customer outcomes.