Director, Customer Success

Director, Customer Success; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic team as a Director of Customer Success, where you'll play a pivotal role in onboarding and training for cutting-edge MRI technology. This position offers the opportunity to work independently while ensuring customer satisfaction and success. With a focus on developing strong relationships with healthcare professionals, you'll contribute to meaningful clinical evaluations and support the growth objectives of a forward-thinking company. If you're eager to travel and make a significant impact in the healthcare field, this role is perfect for you.

Qualifications

• 3+ years of MRI imaging experience required.
• Experience with MR Spectroscopy is highly preferable.

Responsibilities

• Support onboarding and installation of Nociscan-LS Exam protocol.
• Provide software engineers with customer feedback and issue resolutions.
• Track metrics for clinical evaluation studies.

Skills

Strong written and verbal communication skills

Exceptional follow up skills

Ability to develop relationships

Accountability for customer success

Desire to work independently

Education

Associate’s degree or equivalent experience

AART (R) certification

Tools

Nociscan-LS Exam protocol

MRI scanners

Job description

Please see our story at https://aclarion.com/. We are looking for a dynamic, self-starting individual to become an Aclarion Director, Customer Success! The job requirements are as follows:

Support the onboarding and installation of the Nociscan-LS Exam protocol on commercial MRI scanners.
Support on-site and remote training to perform a Nociscan-LS exam.
Provide Aclarion software engineers with customer feedback and issue resolutions.
Eager to travel USA and globally as needed. 60% travel expected
Heavy alignment with Sales and Growth objectives
Track meaningful events and metrics as required for clinical evaluation studies
Ensures confidentiality of patient information following HIPAA guidelines and Aclarion policies.

Strong written and verbal communication skills
Exceptional follow up skills with Nociscan-LS customers
Desire to work independently and remotely
Strong sense of accountability for customer success
Demonstrated ability to develop relationships with MRI technologists, Surgeon and Radiology customers.
Comfortable in a fluid small company working environment.

Preferred Qualifications

Associate’s degree or equivalent experience

AART (R) certification

MRI imaging experience , minimum 3 years

MR Spectroscopy experience, highly preferable