Director, Customer Success

Zeta-Global; Atlanta (GA); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, vision coverage

Equity and stock purchase plan

Employee discounts

Job summary

Zeta Global, a leader in AI-powered marketing technology, is seeking a Director of Customer Success in a hybrid Atlanta role. You will own a multi-million dollar client portfolio, drive strategic services, and lead an account team to deliver on contractual obligations.

The position emphasizes revenue growth, client advocacy, and cross-functional leadership. You will partner with executives and support groups to ensure operational efficiency and profitability while mentoring managers and

Qualifications

• Minimum 5–7 years of Client Success / Account Management experience in Marketing Tech, Ad Tech, or CDP.
• Strong written and verbal communication and presentation skills.
• Proven ability to grow revenue in enterprise, multinational accounts.
• Experience mentoring and leading client success teams.
• Ability to manage budgets and monitor profitability.

Responsibilities

• Delivers and manages against the Account Plan, targets, and business objectives.
• Owns a client book of business worth $3M–$4M and monitors P&L.
• Directs contract compliance, service levels, and client satisfaction.
• Mentors Client Success Managers and collaborates with internal teams.
• Contributes to growth planning and cross-functional initiatives.

Skills

Client management

Communication skills

Technical acumen

Revenue growth

Leadership

Job description

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com .

THE ROLE

As a leader of the CRM Customer Success team, the Director, Customer Success provides P&L ownership and leadership for a book of business. A strategist and leader who also does the work, the Director is responsible for growing and expanding our scope and presence with a portfolio of cross-vertical clients. She/he should be able to foster and nurture relationships with client decision-makers, advance the client relationships through strategic marketing consulting and advocacy, enable references for future clients, and empower an account team to fulfill against our client contractual obligations. She/he must be able to elevate the abilities of the account team through responsible leadership, development and engagement.

Customer Success is responsible for the client relationship, overseeing and ensuring excellence in strategic services and management, with the goal of achieving operational efficiency, revenue growth and profitability. The Director works with their manager, to ensure all of this through a rigorous, ongoing account planning process that involves the client, our executive leadership, the account team, and various support groups and experts.

This is a hybrid role based in Atlanta (1-2 days/week).

RESPONSIBILITIES

Client Management:

• Delivers on and actively manages against Account Plan, targets & business objectives
• Balances long-term client and corporate goals with immediate client and corporate objectives and needs
• Owns and manages a client book of business between $3 Million and $4 Million
• Manages against and monitors the P&L goals and progress, respectively, on a weekly basis
• Structures account strategy based on understanding client needs and developing client relationships at all levels
• Directs & ensures contract compliance and service level fulfillment

Thought Leadership:

• Qquick to identify areas of inefficiency, leverages and develops solutions that produce measurable results
• Brings creative approaches to decision-making, while stimulating ideas from others

People Management:

• Mentors and develops Client Success Managers
• Cultivates trusting relationships with internal team members – client success team, executive stakeholders, support teams, subject matter experts
• Contributes to company’s evolution - i.e. knowledge sharing, best practices, processes
• Sets example honoring company values and guidelines
• Contributes to professional development plans of direct/indirect reports

Business Management:

• Assumes overall financial reporting for relationship with client – contributing to growth planning, revenue growth and profitability
• Responsible for overall client relationship satisfaction and status, communicating challenges and opportunities to senior management
• Manages team performance - billability & utilization
• Balances client & company needs
• Direct the organization with the objectives of maximizing financial growth, increasing client base, establishing short-term and long-range objectives and representing the company to potential clients and the general public
• Supports Sales in new business efforts

REQUIREMENTS

• Minimum 5-7 years of Client Success / Account Management experience at a Marketing Technology, Advertising Technology, or Customer Data Platform industries
• Strong oral and written communication and presentation skills
• Strong technical acumen
• Proven competencies in managing complex client relations
• Facilitates team motivation and team leadership skills
• Outstanding attention to detail
• Ability to deal with others with tact and good judgment
• Ability to react quickly, assess, and implement solutions
• Demonstrated ability to grow revenue in enterprise, multi-national accounts
• Budget management

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $130,000 - $150,000, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

Voluntary Demographic Questions

Zeta collects this Voluntary Demographic Dataonly with your consent, for the sole purpose of tracking and improving the diversity of ourapplicant pool. Any information you choose to provide will not be considered for employment purposes, will not be associated with your employment at Zeta if you are offered a position,and is not used to make hiring or employment decisions. This data will be maintained unless you withdraw your consent. You may withdraw consent for this data to be maintained by Zeta at any time by contacting your Recruiter. If and when you are employed by Zeta, you may withdraw consent by contacting your HR Partner.If and when you onboard with Zeta, you will also be asked to complete an EEOC questionnaire that collectsadditional demographicdata in order for Zeta to meet its legal requirements.

We are committed to building diverse teams with different identities, backgrounds and perspectives. We believe in providing a forum to connect at Zeta, to learn and celebrate differences.Our mission is to ensure we have an environment that enables a deep level of trust and belonging, so everyone feels invited to bring their whole selves to work, and to increase both diversity at Zeta as well as in the technology industry.

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin, or any other basis protected by applicable federal, state or local law; nor does Zeta discriminate on the basis of sexual orientation or gender identity or expression.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Zeta Global’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in a U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.