Director, Customer Success

zetaglobal; Atlanta (GA); Híbrido; USD 130 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Unlimited PTO

Medical/Dental/Vision

Equity & ESPP

Employee Discounts

Virtual Wellness Classes

Pet Insurance

Resumo da oferta

Zeta Global in Atlanta is seeking a Director of Customer Success with P&L ownership to lead a multi‑million-dollar book of business across verticals. The role blends strategic marketing consulting with hands-on leadership to grow client relationships and ensure contractual success.

You will mentor the account team, coordinate with executives, and drive revenue growth, profitability, and client satisfaction by delivering superior strategic services and operational excellence.

Qualificações

• 5–7 years in Client Success or Account Management in Marketing Tech or CDP.
• Excellent written and spoken communication and presentation skills.
• Strong technical acumen in marketing tech platforms.
• Proven ability to manage complex client relationships.
• Leadership and mentoring of account teams.
• Track record of revenue growth and budget management.

Responsabilidades

• Owns and grows a book of business within a cross-vertical portfolio.
• Leads strategic account planning with stakeholders and executives.
• Ensures contract compliance and service level fulfillment.
• Guides an account team to meet client objectives and growth targets.
• Drives client satisfaction and operational excellence for the portfolio.

Conhecimentos

Client Success

Account Management

Communication

Technical Acumen

Revenue Growth

Budget Management

Leadership

Attention to Detail

Descrição da oferta de emprego

WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com .

THE ROLE

As a leader of the CRM Customer Success team, the Director, Customer Success provides P&L ownership and leadership for a book of business. A strategist and leader who also does the work, the Director is responsible for growing and expanding our scope and presence with a portfolio of cross-vertical clients. She/he should be able to foster and nurture relationships with client decision-makers, advance the client relationships through strategic marketing consulting and advocacy, enable references for future clients, and empower an account team to fulfill against our client contractual obligations. She/he must be able to elevate the abilities of the account team through responsible leadership, development and engagement.

Customer Success is responsible for the client relationship, overseeing and ensuring excellence in strategic services and management, with the goal of achieving operational efficiency, revenue growth and profitability. The Director works with their manager, to ensure all of this through a rigorous, ongoing account planning process that involves the client, our executive leadership, the account team, and various support groups and experts.

This is a hybrid role based in Atlanta (1-2 days/week).

RESPONSIBILITIES

Client Management:

• Delivers on and actively manages against Account Plan, targets & business objectives
• Balances long-term client and corporate goals with immediate client and corporate objectives and needs
• Owns and manages a client book of business between $3 Million and $4 Million
• Manages against and monitors the P&L goals and progress, respectively, on a weekly basis
• Structures account strategy based on understanding client needs and developing client relationships at all levels
• Directs & ensures contract compliance and service level fulfillment

Thought Leadership:

• Qquick to identify areas of inefficiency, leverages and develops solutions that produce measurable results

People Management:

• Mentors and develops Client Success Managers
• Cultivates trusting relationships with internal team members - client success team, executive stakeholders, support teams, subject matter experts
• Contributes to company's evolution - i.e. knowledge sharing, best practices, processes
• Sets example honoring company values and guidelines
• Contributes to professional development plans of direct/indirect reports

Business Management:

• Assumes overall financial reporting for relationship with client - contributing to growth planning, revenue growth and profitability
• Responsible for overall client relationship satisfaction and status, communicating challenges and opportunities to senior management
• Manages team performance - billability & utilization
• Balances client & company needs
• Direct the organization with the objectives of maximizing financial growth, increasing client base, establishing short-term and long-range objectives and representing the company to potential clients and the general public
• Supports Sales in new business efforts

REQUIREMENTS

• Minimum 5-7 years of Client Success / Account Management experience at a Marketing Technology, Advertising Technology, or Customer Data Platform industries
• Strong oral and written communication and presentation skills
• Strong technical acumen
• Proven competencies in managing complex client relations
• Facilitates team motivation and team leadership skills
• Outstanding attention to detail
• Ability to deal with others with tact and good judgment
• Ability to react quickly, assess, and implement solutions
• Demonstrated ability to grow revenue in enterprise, multi-national accounts
• Budget management

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $130,000 - $150,000 , depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does