Director Customer Service, Emergency Response

Clean Harbors, Inc.; Norwell (MA); On-site; USD 62,000 - 192,000; Full time

Benefits offered by this job

Health benefits

401K with company matching

Stock Purchase Plan

Tuition reimbursement

Paid time off

Job summary

Clean Harbors is seeking a Director of Customer Service, Emergency Response to lead the Central Customer Service department, ensuring timely delivery of services and effective staffing aligned with project demand.

The role offers placement at Norwell, MA or Jacksonville, FL and requires 7–10 years of experience, a relevant degree, and strong leadership and communication skills. A focus on safety and process improvement is essential.

Qualifications

• Bachelor's Degree in Business, Environmental Sciences or related preferred.
• 7-10 years of experience. Alternative combinations of education and experience may be accepted in lieu of degree.
• Competent order management pricing, and quoting.
• Extensive customer service experience.
• Management/leadership experience.
• Strong written and verbal communication skills.
• Ability to handle multiple tasks simultaneously.
• Must be decisive and take initiative in problem resolution.
• Project management abilities.
• Strong customer focus.
• Ability to travel 10%.

Responsibilities

• Ensuring Health & Safety is the number one goal by following policies, processes, and always acting in a safe manner.
• Take a leadership role in the implementation of new systems, procedures and strategic initiatives.
• Recommend and implement strategies for process improvement, quality improvement and service improvement.
• Takes a leadership role in Identifying and communicating system needs and priorities and work with MIS on design elements.
• Leads, motivates and develops staff so that they are committed to working effectively and toward continual improvement.
• Ensures that all business transactions managed within the department are performed in compliance with company policies and procedures.
• Maintain ongoing communication with sales and operations personnel to ensure that all customer (internal and external) needs are being met.
• Understands the customer's needs (internal and external customers) and develops mutually beneficial system or process improvements.
• Acts as a resource for the company in the areas of the proactive program, order management, best in class customer support and related areas.
• Provide management reports detailing various aspects or highlights of the central customer service program or activities.
• Ensure that all department personnel are properly trained on standard operating procedures, business process flows and information systems.
• Other duties as assigned.

Skills

Leadership

Customer service

Project management

Written and verbal communication

Travel 10%

Education

Bachelor's Degree in Business or related

Job description

Clean Harbors is looking for a Director of Customer Service, Emergency Response to join our team! The Director is responsible for the leadership, management and oversight of the Central Customer Service department, including managing resources to ensure that departmental objectives are met, organizing and assigning staff to projects as they arise, ensuring completion in a timely manner and managing departmental personnel.

Position can sit out of our company headquarter in Norwell, MA or in Jacksonville, FL.

Clean Harbors (NYSE: CLH) is North America's leading provider of environmental and industrial services. The Company serves a diverse customer base, including a majority of Fortune 500 companies. Its customer base spans a number of industries, including chemical, energy and manufacturing, as well as numerous government agencies. These customers rely on Clean Harbors to deliver a broad range of services such as end-to-end hazardous waste management, emergency spill response, industrial cleaning and maintenance, and recycling services. Through its Safety-Kleen subsidiary, Clean Harbors also is North America's largest re-refiner and recycler of used oil and a leading provider of parts washers and environmental services to commercial, industrial and automotive customers. Founded in 1980 and based in Massachusetts, Clean Harbors operates in the United States, Canada, Mexico, Puerto Rico and India. For more information, visit www.cleanharbors.com.

Clean Harbors offers all eligible employees a comprehensive benefits package including:

• Health and Safety is our #1 priority and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Own part of Clean Harbors with our Employee Stock Purchase Plan
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments
• Opportunities for growth and development for all the stages of your career

RESPONSIBILITIES

• Ensuring Health & Safety is the number one goal by following policies, processes, and always acting in a safe manner.
• Take a leadership role in the implementation of new systems, procedures and strategic initiatives.
• Recommend and implement strategies for process improvement, quality improvement and service improvement.
• Takes a leadership role in Identifying and communicating system needs and priorities and work with MIS on design elements.
• Leads, motivates and develops staff so that they are committed to working effectively and toward continual improvement.
• Ensures that all business transactions managed within the department are performed in compliance with company policies and procedures.
• Maintain ongoing communication with sales and operations personnel to ensure that all customer (internal and external) needs are being met.
• Understands the customer's needs (internal and external customers) and develops mutually beneficial system or process improvements.
• Acts as a resource for the company in the areas of the proactive program, order management, best in class customer support and related areas.
• Provide management reports detailing various aspects or highlights of the central customer service program or activities.
• Ensure that all department personnel are properly trained on standard operating procedures, business process flows and information systems.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's Degree in Business, Environmental Sciences or related preferred.
• 7-10 years of experience. Alternative combinations of education and experience may be accepted in lieu of degree.
• Competent order management pricing, and quoting.
• Extensive customer service experience.
• Management/leadership experience.
• Strong written and verbal communication skills.
• Ability to handle multiple tasks simultaneously.
• Must be decisive and take initiative in problem resolution.
• Project management abilities.
• Strong customer focus.
• Ability to travel 10%.

40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail] or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

Job Schedule: Full time. Job Function: Customer Service. Locations: 42 Longwater Drive. Pay Range: 62000.00 - 191956.00 Annually.