Director Customer Service, Emergency Response

Socket.dev; Norwell (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

Clean Harbors is seeking a Director of Customer Service, Emergency Response to lead the Central Customer Service department from Norwell, MA or Jacksonville, FL. The role requires guiding resources to meet objectives, assigning staff to projects, and driving timely completion while upholding safety and compliance across the unit.

The Director will champion system and process improvements, coordinate with MIS, and provide leadership to a team focused on proactive customer support and strategic

Qualifications

• Bachelor’s Degree in Business, Environmental Sciences or related preferred.
• 7–10 years of experience in customer service leadership.
• Competent in order management, pricing and quoting.
• Strong written and verbal communication; ability to lead and develop staff.

Responsibilities

• Lead the Central Customer Service department, ensuring resources meet objectives.
• Organize and assign staff to projects and ensure timely completion.
• Develop and implement system/process improvements and strategic initiatives.
• Maintain communication with sales/operations to meet customer needs.
• Ensure compliance with company policies and procedures across the department.
• Provide management reports detailing program highlights.

Skills

Leadership

Customer Service

Project Management

Communication

Education

Bachelor’s Degree

Job description

Clean Harbors is looking for aDirector of Customer Service, Emergency Responseto join our team! The Directoris responsible for the leadership, management and oversight of the Central Customer Service department, including managing resources to ensure that departmental objectives are met, organizing and assigning staff to projects as they arise, ensuring completion in a timely manner and managing departmental personnel.

Position can sit out of our company headquarter in Norwell, MA or in Jacksonville, FL.

Clean Harbors (NYSE: CLH) is North America’s leading provider of environmental and industrial services. The Company serves a diverse customer base, including a majority of Fortune 500 companies. Its customer base spans a number of industries, including chemical, energy and manufacturing, as well as numerous government agencies. These customers rely onClean Harborsto deliver a broad range of services such as end-to-end hazardous waste management, emergency spill response, industrial cleaning and maintenance, and recycling services. Through its Safety-Kleen subsidiary,Clean Harborsalso is North America’s largest re-refiner and recycler of used oil and a leading provider of parts washers and environmental services to commercial, industrial and automotive customers. Founded in 1980 and based inMassachusetts,Clean Harborsoperates inthe United States,Canada,Mexico,Puerto RicoandIndia. For more information, visit www.cleanharbors.com

Clean Harbors offers all eligible employees a comprehensive benefits package including:

• Health and Safety is our #1 priority and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group401Kwith company matchingcomponent
• Own part of Clean Harbors with our Employee Stock Purchase Plan
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments
• Opportunities for growth and development for all the stages of your career

Responsibilities

• Ensuring Health & Safety is the number one goal by following policies, processes, and always acting in a safe manner.
• Take a leadership role in the implementation of new systems, procedures and strategic initiatives.
• Recommend and implement strategies for process improvement, quality improvement and service improvement.
• Takes a leadership role in Identifying and communicating system needs and priorities and work with MIS on design elements.
• Leads, motivates and develops staff so that they are committed to working effectively and toward continual improvement.
• Ensures that all business transactions managed within the department are performed in compliance with company policies and procedures.
• Maintain ongoing communication with sales and operations personnel to ensure that all customer (internal and external) needs are being met.
• Understands the customer's needs (internal and external customers) and develops mutually beneficial system or process improvements.
• Acts as a resource for the company in the areas of the proactive program, order management, best in class customer support and related areas.
• Provide management reports detailing various aspects or highlights of the central customer service program or activities.
• Ensure that all department personnel are properly trained on standard operating procedures, business process flows and information systems.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree in Business, Environmental Sciences or related preferred.
• 7-10 years of experience. Alternative combinations of education and experience may be accepted in lieu of degree.
• Competent order management pricing, and quoting.
• Extensive customer service experience.
• Management/leadership experience.
• Strong written and verbal communication skills.
• Ability to handle multiple tasks simultaneously.
• Must be decisive and take initiative in problem resolution.
• Project management abilities.
• Strong customer focus.
• Ability to travel 10%.

40-years of sustainability in action.At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials.Clean Harborsis the leading provider of environmental, energy and industrial servicesthroughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy andindustrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail] or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.