Director, Customer Relationship Management (Utilities)

X-energy; Gaithersburg, Northern (MD, KY); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

401K match

Medical/Dental/Vision Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Job summary

X-energy is seeking a Director of Customer Relationship Management to lead market development for utilities. Based in Gaithersburg, MD, you will identify potential customers, shape value propositions, and guide engagements from initial contact to qualification.

The role requires deep knowledge of nuclear or electric power markets and strong client leadership. You will manage multi-disciplinary teams, drive strategic plans, and communicate insights to senior leadership.

Qualifications

• Bachelor's degree in engineering or related field; MBA preferred.
• 10+ years in nuclear or electric power generation sector project development, sales/business development, account management.
• Expert knowledge of the sales cycle in nuclear power or related industries.

Responsibilities

• Initiates, develops, and manages potential customer relationships.
• Plans, manages, and achieves customer goals and objectives for assigned customers.
• Leads engagement with assigned customer(s).
• Gathers customer intelligence to identify needs and value proposition.
• Directs responses to customer requests including RFPs and workshops.

Skills

CRM leadership

Sales cycle expertise

Strategic planning

Market intelligence

Education

Bachelor's in engineering or related field

MBA preferred

Tools

Excel

PowerPoint

Job description

Director, Customer Relationship Management (Utilities) page is loaded## Director, Customer Relationship Management (Utilities)locations: Rockville, MDtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R100109*X-energy LLC conducts a thorough recruiting process and will never issue offers without interview to discuss qualifications and responsibilities. All applications will be submitted via our company career page,* *. We will never ask you to provide payment information as part of the recruiting process. If anyone claiming to represent X-energy directs you in a manner otherwise, please contact us at* *.***Job Description**X-energy is looking for professionals to join our Global Business Development team in the role of Director, Customer Relationship Management. This position provides market segment leadership for development of potential customers in the utilities market for X-energy. Directors are expected to identify potential customers, customer requirements and actively engage with them toward becoming qualified customers.**Job Profile Tasks/Responsibilities*** Initiates, develops, and manages potential customer relationships.* Plans, manages, and achieves customer goals and objectives for assigned customers.* Leads engagement with assigned customer(s).* Develops, supports, and implements market, customer relationship plan.* Advises business development leadership on key customer priorities and objectives.* Gathers customer intelligence to identify customer needs, requirements, and value proposition.* Determines and communicates customer value propositions to company leadership and stakeholder organizations such as business development, engineering, licensing, supply chain.* Directs and manages responses to customer requests, including workshops, presentations, formal Requests for Information, Requests for Proposals, etc.* Actively supports capture activities, plan development and implementation including proposal development support.* Manages one or more Business Development Managers as assigned.* Perform other duties as necessary.**Job Profile Minimum Qualifications*** Bachelor's degree in an engineering discipline or a related technical field; MBA preferred.* 10 plus years in nuclear or electric power generation sector project development, sales/business development, account management industries/manufacturing.* Expert level knowledge of the sales cycle in nuclear power, electric utility, industrial or process industries.* Demonstrated subject matter expertise relevant to nuclear new build programs for either electricity or industrial heat production such as engineering, economics, technical, licensing, finance, etc.* Practices and exhibits emotional intelligence when supervising and working with peers, customers, staff, and subcontractors.* Excellent and demonstrated written and verbal communications skills including presenting complex financial and technical material to global audiences.* Excellent organization, planning and time management skills along with the expertise and affinity to work independently.* Knowledge of nuclear power reactor technologies and/or industrial heat/hydrogen technologies.* Working knowledge of U.S. nuclear export control rules and regulations.* Demonstrated proficiency with Microsoft products, especially Excel and PowerPoint.**Location:**9801 Washingtonian Blvd, Gaithersburg, MD**Work Site Expectations:** 3days in office**Travel Expectations:** Up to 40%**Hours:**Standard office hours are 8:00am - 5:00pm ET, Monday - Friday**Compensation**As required by Maryland and other applicable state law, X Energy, LLC (X-energy) lists the expected compensation range for a publicly advertised job opportunity based upon the job requirements (e.g. education/training, experience, skill sets, etc.). Individual candidates who meet the job requirements for the posted position will be offered a salary within this range based on their respective levels of education/training, experience, and other qualifications unique to them. Salary ranges may vary based on the specific office location and region referenced in the posting to take into consideration differences in cost of living and may not be reflective of all regions. Please note that compensation ranges listed for US job postings reflect base salary only and do not include benefits or other incentives.Offers within the posted salary range are commensurate with the individual's qualifications for the position, along with a view on internal equity, market data, and room for growth. The salary range for this position is:$180,000- $230,000. The compensation for this position is comprised of base salary plus an annual short term incentive which is variable, based on scope of responsibility and achievement of goals.**Position Job Classification**Full time - Exempt**Benefits**X Energy, LLC offers a robust benefits package that includes a 401K plan with an employer match, Medical/Dental /Vision Insurance, Life and Disability Insurance, Paid Time Off, and a Tuition Reimbursement/Professional Development policy that supports the continuing education of our employees.*An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.**X Energy, LLC participates in E-Verify. Please visit the links below for more information about E-Verify and the protection of your Right to Work.*Right To Work Link:E-Verify Participation Link:X-energy does not discriminate in employment against qualified individuals on the basis of a disability, and understands its obligation to make reasonable accommodation for individuals with physical or mental impairments that qualify as a disability under the ADA and ADAAA, unless the accommodation would impose an undue hardship on the company. It is an applicant's or employee's responsibility to participate in this interactive process by seeking an accommodation, assisting X-energy in reviewing accommodation alternatives and providing medical certification of the need for an accommodation. Any applicant or employee who wishes to seek an accommodation under this policy should contact the Human Resources Department via email at [e-mail]. Whether a requested accommodation would create an undue hardship will be determined based on the facts of each particular case.