Director, Customer Relationship Management - Big Ten Network

fox com; Chicago (IL); On-site; USD 143,000 - 170,000; Full time

Job summary

An established industry player is seeking a Director of Customer Relationship Management for its innovative direct-to-consumer service. This pivotal role involves developing strategies to enhance subscriber engagement, driving growth through effective CRM practices, and collaborating with multiple teams to achieve business objectives. The ideal candidate will have extensive experience in CRM and digital marketing, along with a strong understanding of emerging trends and tools. Join a dynamic environment where your contributions will significantly impact the subscriber lifecycle and overall success of the service.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Annual Discretionary Bonus

Qualifications

• 10+ years of experience in CRM, marketing, or digital/social.
• Strong written and oral communication skills to influence various groups.

Responsibilities

• Develop strategy for driving subscriber engagement through CRM channels.
• Manage CRM team, setting performance expectations and providing mentorship.

Skills

Customer Relationship Management (CRM)

Digital Marketing

Communication Skills

Organizational Skills

Roadmap Development

Data Analysis

Tools

Braze

Cleeng

Sportradar

Job description

OVERVIEW OF THE COMPANY

Fox Sports FOX Sports, the industry leader in live events, is the umbrella entity representing Fox Corporation’s wide array of multi-platform US-based sports assets. Built with brands capable of reaching more than 100 million viewers in a single weekend, FOX Sports includes the sports television arm of the FOX Network; FS1, FS2, FOX Soccer Plus and FOX Deportes, as well as a joint-venture business in the Big Ten Network and digital properties including http://FOXSports.com and the FOX Sports App. FOX Sports has delivered the most watched television program, NFL’s America’s Game of the Week on FOX, for fourteen consecutive years.

JOB DESCRIPTION

The Big Ten Network is seeking a Director, Customer Relationship Management (CRM) of B1G+. B1G+ is the network’s direct-to-consumer subscription service for thousands of live non-televised games, next day on-demand replays, 18 school channels programmed 24 hours a day and access to Big Ten Network’s library of previous season classics and original programming. The role will be fueled by and responsible for driving subscription growth, the subscriber lifecycle, email, and mobile campaigns, and innovative direct-to-consumer marketing strategies. The role reports to the Vice President, Digital.

A SNAPSHOT OF YOUR RESPONSIBILITIES

• Develop the strategy for driving prospect and subscriber engagement through CRM channels and beyond, in service of subscriber conversion and retention.
• Set strategic and operational goals that quantify CRM impact and progress towards key B1G+ goals, ensuring that the CRM strategy ladders into company objectives.
• This role is pivotal in connecting various elements such as data, customer strategy, content creation, technology, and measurement/analytics to enhance customer engagement and drive business results.
• Collaboration will be essential, as you will act as the stakeholder and decision maker for teams that collaborate closely with CRM, including marketing, production, legal, Big Ten athletic departments, Big Ten Conference, and Fox Sports.
• Be a systems expert, cultivating extensive knowledge of our marketing technology stack (Braze, Cleeng, Sportradar) and our data sources.
• Leverage technology to advance our CRM practices, including targeting, automation, and algorithmic decisioning.
• Guide prioritization to vendors and partners, making our requirements known and maintaining strong relationships.
• Manage and grow CRM team, setting performance expectations and providing mentorship to become an industry-leading practice and organization.

WHAT YOU WILL NEED

• 10+ years of experience in CRM, marketing, or digital/social
• Strong written and oral communication skills to effectively influence various functional groups and up to executive levels
• Firm grasp of current and emerging digital CRM marketing trends, insights and engagement tools
• Excellent organizational and time management skills, comfortable working in a fast-paced environment.
• Roadmap development and management
• Hands-on executional experience with a CRM, specifically Braze strongly preferred
• Available to work evenings, weekends, and holidays as assigned and based on the business needs and some travel for specific events

NICE TO HAVE BUT NOT A DEALBREAKER

• Strong understanding of the B1G+ product, including StudentU
• Strong understanding of how Big Ten fans consume and interact with content on primary and secondary screens
• Excessive Big Ten athletics knowledge

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $143,000.00-170,000.00 annually. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

View more detail about FOX Benefits.