Director Customer Programs, Component Repair Services

Standard Aero

Cincinnati (OH)

On-site

USD 140,000 - 210,000

Full time

8 days ago

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Benefits offered by this job

Comprehensive Healthcare

401(k) with company match

Paid Time Off from day one

Bonus opportunities

Disability & Life Insurance

Job summary

StandardAero is seeking a Program Director for Component Repair Services in Cincinnati, OH. The role focuses on achieving strategic, operational, and financial objectives for key engine component MRO programs, with a strong emphasis on customer satisfaction and long-term margin growth.

You will lead cross-functional teams across operations, supply chain, engineering and quality, while maintaining executive-level relationships with customers. Travel up to 25% is required.

Qualifications

Bachelor's degree in engineering, business, or equivalent.
10+ years in aviation manufacturing or MRO.
Ability to travel up to 25% (domestic and international).

Responsibilities

Monitor and report program performance across delivery metrics and costs.
Serve as primary contact for OEM programs and strategic accounts; maintain relationships.
Own contract execution and alignment; flag gaps between sold and delivered scope.
Lead concessions negotiations on warranties, penalties, and terms.
Coordinate cross-functional program execution across operations, supply chain, engineering, and quality.
Analyze financial performance to drive long-term margin expansion.

Skills

Program management

Aviation industry

Contract negotiations

Cross-functional leadership

Sales & BD

Customer relationship

Education

Bachelor's degree in engineering or business

Tools

Salesforce

Job description

Program Director, Component Repair Services

Location: Cincinnati, OH (onsite)

Build an Aviation Career You're Proud Of

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.

As the Program Director, Component Repair Services, you'll be responsible for achieving, monitoring, and reporting on strategic, operational and financial objectives of all program(s) for assigned strategic customer accounts, including engine component MRO. You'll proactively engage in cross-functional processes to deliver long-term margin maximization for key contracts and produce high levels of customer satisfaction that drive business growth.

What you'll do:

Core Program Management Tasks (75%)

Monitor and report on program performance across delivery metrics - TAT, SLA commitments, first-pass yield, cost, quality, and schedule - using integrated dashboards to identify risks and drive corrective action
Serve as the primary point of contact for assigned OEM programs and long-term strategic accounts - maintaining customer health, satisfaction, trust, and executive-level relationships on a daily basis; capture and document voice of customer including feedback, issues, and wins
Own contract execution and alignment - verify scope, pricing, and schedule adherence; flag gaps early between what was sold and what is delivered; surface renewal risks and opportunities in partnership with the contract team
Lead concessions negotiations associated with warranties, damaged/lost parts, penalties, rotables, and accounts receivable resolution; coordinate execution of negotiated contract terms
Coordinate cross-functional program execution across operations, supply chain, engineering, and quality; manage urgent escalations with timely internal and external communication
Analyze and manage financial performance - cost tracking, forecasting, profitability, and AOP support - to drive long‑term margin expansion across assigned accounts
Maintain Salesforce as the system of record - log program updates within 48 hours, deliver weekly status reports, and present professional executive‑level program reviews to internal and customer leadership
Lead continuous improvement initiatives that enhance customer experience, operational performance, and program execution; establish and document repeatable processes that scale across accounts

Sales Enablement & Sales Tasks (25%)

Lead business development and growth initiatives for assigned accounts - identifying and pursuing opportunities to grow beyond the current contract scope in support of AOP targets
Identify new platform needs, scope expansions, and New Product Introduction (NPI) opportunities; connect the right sales contacts with customer stakeholders through warm, relationship‑driven introductions
Establish strategic plans for bid development on new programs, contract extensions, and amendments in close partnership with Sales leadership
Lead Quarterly Business Reviews (QBRs) and formalized customer program reviews - delivering standardized, executive‑quality updates to internal stakeholders and customer leaders
Collaborate closely with Sales on key growth initiatives, market research‑based programs, and strategies to expand existing market share and capture new opportunities

Basic Qualifications:

10+ years of experience in the aviation industry (Manufacturing (OEM) and or/MRO).
10+ years of experience in Customer Facing, Business Development, Sales, Strategy, or Operations roles.
Bachelor's degree in engineering, business or equivalent education/experience.
Ability to validate U.S. Employment Authorization and U.S. Person Status.
Ability to work onsite in our Cincinnati, OH office for daily work.
Ability to travel up to 25% (domestic and international).

Desired Skills:

Experience managing GE Aerospace programs - strongly preferred
Demonstrated business acumen - ability to develop business cases, execute financial plans, and drive margin performance
Strong contract negotiation skills - including concessions, warranties, penalties, and complex commercial terms
Deep knowledge of aircraft engine systems, component repair workflows, and MRO operations - with the ability to align across diverse customer specifications and requirements
Demonstrated program management excellence - overseeing complex, cross‑functional initiatives from inception to completion with consistent on‑time, on‑budget delivery
Proven ability to build and lead high‑performing teams - cultivating accountability, continuous improvement, and collaboration across functions
Willingness to travel to customer sites and intra‑company facilities as required

Benefits that make life better: