Director Customer Programs, Component Repair Services
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Benefits offered by this job
Job summary
StandardAero in Cincinnati, OH seeks a Program Director for Component Repair Services to lead strategic, operational and financial objectives for assigned accounts, including engine component MRO. You will drive cross-functional execution across operations, supply chain, engineering and quality to maximize margins and customer satisfaction.
Responsibilities include contract execution, scope and pricing validation, maintaining Salesforce records, and delivering weekly executive reviews.
Qualifications
- 10+ years in aviation (OEM or MRO).
- 10+ years in customer facing, business development, sales, strategy, or operations.
- Bachelor’s degree in engineering, business or equivalent.
- Ability to validate U.S. Employment Authorization and U.S. Person Status.
- Onsite in Cincinnati, OH.
- Travel up to 25% (domestic & international).
Responsibilities
- Monitor and report program performance across delivery metrics with dashboards.
- Primary contact for assigned OEM programs and strategic accounts; maintain executive relationships.
- Own contract execution; verify scope, pricing, and schedule; flag gaps.
- Lead negotiations on warranties, penalties, and AR; coordinate contract terms.
- Coordinate cross-functional program execution across operations, supply chain, engineering and quality.
- Analyze and manage financial performance to drive margin expansion.
- Maintain Salesforce as system of record; deliver weekly status reports and executive reviews.
- Lead quarterly business reviews and customer program reviews; provide executive updates.
- Lead growth initiatives, bid development, and account expansion with Sales.
Skills
Education
Tools
Job description
Location: Cincinnati, OH(onsite)
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As the Program Director, Component Repair Services, you’ll be responsible for achieving, monitoring, and reporting on strategic, operational and financial objectives of all program(s) for assigned strategic customer accounts, including engine component MRO. You’ll proactively engage in cross-functional processes to deliver long-term margin maximization for key contracts and produce high levels of customer satisfaction that drive business growth.
- Monitor and report on program performance across delivery metrics — TAT, SLA commitments, first-pass yield, cost, quality, and schedule — using integrated dashboards to identify risks and drive corrective action
- Serve as the primary point of contact for assigned OEM programs and long-term strategic accounts — maintaining customer health, satisfaction, trust, and executive-level relationships on a daily basis; capture and document voice of customer including feedback, issues, and wins
- Own contract execution and alignment — verify scope, pricing, and schedule adherence; flag gaps early between what was sold and what is delivered; surface renewal risks and opportunities in partnership with the contract team
- Lead concessions negotiations associated with warranties, damaged/lost parts, penalties, rotables, and accounts receivable resolution; coordinate execution of negotiated contract terms
- Coordinate cross-functional program execution across operations, supply chain, engineering, and quality; manage urgent escalations with timely internal and external communication
- Analyze and manage financial performance — cost tracking, forecasting, profitability, and AOP support — to drive long-term margin expansion across assigned accounts
- Maintain Salesforce as the system of record — log program updates within 48 hours, deliver weekly status reports, and present professional executive-level program reviews to internal and customer leadership
- Lead continuous improvement initiatives that enhance customer experience, operational performance, and program execution; establish and document repeatable processes that scale across accounts
- Lead business development and growth initiatives for assigned accounts — identifying and pursuing opportunities to grow beyond the current contract scope in support of AOP targets
- Identify new platform needs, scope expansions, and New Product Introduction (NPI) opportunities; connect the right sales contacts with customer stakeholders through warm, relationship-driven introductions
- Establish strategic plans for bid development on new programs, contract extensions, and amendments in close partnership with Sales leadership
- Lead Quarterly Business Reviews (QBRs) and formalized customer program reviews — delivering standardized, executive-quality updates to internal stakeholders and customer leaders
- Collaborate closely with Sales on key growth initiatives, market research-based programs, and strategies to expand existing market share and capture new opportunities
- 10+ years of experience in the aviation industry (Manufacturing (OEM) and or/MRO).
- 10+ years of experience in Customer Facing, Business Development, Sales, Strategy, or Operations roles.
- Bachelor’s degree in engineering, business or equivalent education/experience.
- Ability to validate U.S. Employment Authorization and U.S. Person Status.
- Ability to work onsite in our Cincinnati, OH office for daily work.
- Ability to travel up to 25% (domestic and international).
- Experience managing GE Aerospace programs — strongly preferred
- Demonstrated business acumen — ability to develop business cases, execute financial plans, and drive margin performance
- Strong contract negotiation skills — including concessions, warranties, penalties, and complex commercial terms
- Deep knowledge of aircraft engine systems, component repair workflows, and MRO operations — with the ability to align across diverse customer specifications and requirements
- Demonstrated program management excellence — overseeing complex, cross-functional initiatives from inception to completion with consistent on-time, on-budget delivery
- Proven ability to build and lead high-performing teams — cultivating accountability, continuous improvement, and collaboration across functions
- Willingness to travel to customer sites and intra-company facilities as required
- Comprehensive Healthcare
- 401(k) with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
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