Director, Customer Operations: Retail Excellence & Growth

Kinder's Premium Quality Seasonings & Sauces

Bentonville (AR)

On-site

USD 150,000 - 230,000

Full time

4 days ago

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Job summary

Kinder’s Premium Quality Seasonings & Sauces is seeking a Director of Customer Operations to lead a high-performing team serving Walmart, Sam’s Club, and future strategic retail accounts. The role oversees logistics, warehousing, customer service, and order fulfillment to drive best-in-class execution, efficiency, and growth across national retail partners.

The director will shape scalable processes, partner across Sales, Supply Chain, Planning, and Finance, and own KPIs to ensure flawless

Responsibilities

Lead and develop the Customer Operations organization supporting Walmart, Sam's Club, and future strategic retail customers.
Directly manage Customer Operations Managers for Wal-Mart Corp and support clear goals, performance expectations, and development plans.
Build scalable customer service and order management processes that support continued business growth.
Partner as executive escalation point for complex customer service and operational issues.
Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Partner closely with the VP Customer Operations & Logistics/Warehousing to optimize transportation, warehousing, inventory flow, and customer fulfillment.
Drive strategic improvements with 3PL providers and warehouse partners to improve service levels and reduce costs.
Monitor operational KPIs including OTIF, fill rate, inventory health, warehouse productivity, and customer scorecards.
Develop contingency plans to minimize customer disruption during supply chain challenges.
Develop operational strategies that support customer growth while improving execution efficiency.