Director Customer Logistics - Ecommerce

Ryder System, Inc.; Kentucky; On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Target Bonus 30%

Job summary

Ryder System, Inc. is seeking a Director of Customer Logistics for Ecommerce to oversee operations across multiple warehouse locations, drive Lean and CI, and manage relationships with key customers.

This role typically handles $100M in operating revenue and may involve transportation, packaging and reverse logistics. The director will lead location managers, forecast financial targets, and identify expansion opportunities while ensuring a strong safety culture and high KPI performance across

Qualifications

• Bachelor's degree in business, logistics, supply chain or related field; mandatory.
• Eight years+ logistics/supply chain experience in multiple locations; required.
• Five+ years P&L responsibility including forecasting and targets; required.

Responsibilities

• Build and maintain relationships with customer(s) at regional or corporate level.
• Forecast, plan, manage and ensure accounts meet financial targets.
• Lead operations to meet KPIs and oversee Lean deployment for continuous improvement.
• Identify expansion opportunities and participate in business development for new customers.
• Hire, train, guide and supervise Group Logistics Managers to meet account needs.

Skills

Leadership

Lean principles

P&L management

Customer relationships

Forecasting

KPI management

Cross-functional collaboration

Communication skills

Problem solving

Education

Bachelor's degree in business/logistics/supply chain

Master's degree preferred

Job description

## Director Customer Logistics - EcommerceApply: USA - Etna OH 43018: USA - Columbus OH 43207: Full time: Posted Today: R183704*Job Seekers can review the Job Applicant Privacy Policy by clicking here.***Job Description**:**Summary** The Director Customer Logistics is primarily responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations (5). This individual is responsible for ensuring LEAN and Continuous Improvement deployment for assigned accounts and expanding business with current customers to support business changes and introduce new services. This position participates in business development activities with new customers and this position will typically manage $100M in operating revenue for multiple logistics/warehouse operations, as well as the complexity level of the business. Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics. This position is responsible for leading, guiding, training and directing location managers at assigned accounts. **Essential Functions*** Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)* Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary.* Manage operations to meet or exceed internal and external Key Performance Indicators(KPIs). Implement mitigation plans if necessary. Lead account(s) during peak seasons, special projects, and implementations.* Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers.* Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets* Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvement* Hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts**Additional Responsibilities*** Performs other duties as assigned.**Skills and Abilities*** Excellent problem solving skills* Excellent oral and written communication skills with demonstrated leadership capabilities* Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)* Ability to work independently and as a member of a team* Flexibility to operate and self-driven to excel in a fast-paced environment* Capable of multi-tasking, highly organized, with excellent time management skills* Detail oriented with excellent follow-up practices* Ability to inspire and develop others* Ability to create and develop an inclusive and engaged work environment* Ability to effectively oversee management of Profit and Loss statements using data sets* Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred**Qualifications*** Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required.* Master's degree preferred* Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. required* Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required* Six (6) years or more managing, leading and developing direct reports required* Six (6) years or more managing large multi-level teams required* Five (5) years or more P&L responsibility including forecasting and managing financial targets required* Five (5) years or more prior experience implementing a LEAN work environment preferred* Four (4) years or more managing customer KPIs required* Four (4) years or more managing customer relationship and interaction required* Three (3) years or more experience providing customer and senior level management presentations preferred* Some sales experience preferred* Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred**DOT Regulated -** No**Travel** - local**Target Bonus** - 30%**Job Category**Logistics**Our Culture & Commitment**:At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. **Compensation Information**:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:**Pay Type**:SalariedMinimum Pay Range:150,000Maximum Pay Range:160,000Benefits Information:**For all Full-time positions only**: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.