Customer Service Coordinator

Ryder System, Inc.; Kentucky; Hybrid; USD 39,000 - 53,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid time off

Stock purchase options

Job summary

Ryder System, Inc. in Lockbourne, OH is hiring a Customer Service Coordinator to support cross-functional teams in Sales, Marketing, Operations and Asset Management. You will handle inbound calls, assist with inventory levels and respond to customer inquiries with timely, accurate information.

The role emphasizes strong communication, multi-tasking, and initiative in a fast-paced environment, with benefits including health coverage, retirement savings options, and paid time off.

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple tasks and priorities.
• Customer service experience required.

Responsibilities

• Handle inbound sales calls and respond to customer inquiries.
• Maintain inventory levels in collaboration with Maintenance/Asset Management.
• Coordinate with Sales, Marketing, Operations on customer requests.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Relationship building

Education

High School Diploma or GED

Job description

## Customer Service CoordinatorApply: USA - Lockbourne OH 43137: Full time: Posted Today: R183756*Job Seekers can review the Job Applicant Privacy Policy by clicking here.***Job Description**:**We are immediately hiring a Customer Service Coordinator in Lockbourne, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.*** Pay Type: Non-Exempt / Paid Weekly* Hourly Pay: $22.00 based on experience* Schedule: Monday-Friday 8:00 a.m. – 4:30 p.m.When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.Here are a few of the many benefits when working with us:* Medical, Dental, Vision Benefits start at 30 Days* 401 (K) Savings Plan with a company match* Discounted employee stock purchase options* Quality employee discounts that actually save you money on tools, cars, appliances, travel and more* All major holidays paid and Paid time off within your first year* Up to 12 weeks paid maternity leave**Summary** The Customer Service Coordinator position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquiries, and resolves customer complaints and answers customers' questions. **Essential Functions*** Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol* Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.* Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands* Workflow management: enhance productivity through effective scheduling and planning* Generate purchase/repair orders and maintenance of files* Parts management: contribute to cost containment through inventory planning and warranty**Additional Responsibilities*** Ensures compliance with all company, local, state, federal and other regulatory agencies policies* Performs other duties as assigned**Skills and Abilities*** Strong verbal and written communication skills* Ability to get both verbal and written communication across that has the desired effect* Goal oriented, drive for results, assertive, and deal well with ambiguity* Possesses a high degree of initiative* Must have high level of energy and be a self-motivated and self-directed person* Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments* Ability to focus on multiple projects and activities simultaneously* Flexibility to operate and self-driven to excel in a fast-paced environment* Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)* Demonstrates customer service skills**Qualifications*** H.S. diploma/GED required* One (1) year or more in sales and/or customer service required**DOT Regulated** No**Apply Here With Ryder Today**We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!https://RyderCareers.video/Ryder-WarehouseClick here to see all Opportunities at Ryder: https://ryder.com/careersEEO/AA/Female/Minority/Disabled/Veteran#LI-AG #FB #INDexempt**Job Category**Customer Service**Our Culture & Commitment**:At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. **Compensation Information**:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:**Pay Type**:HourlyMinimum Pay Range:22.00Maximum Pay Range:22.00Benefits Information:**For all Full-time positions only**: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.