Director, Customer Experience & Quality Transformation

TotalEnergies Group; Bellevue (WA); Hybrid; USD 180,000 - 200,000; Full time

Job summary

Hutchinson ADI in Bellevue, WA seeks a Director to lead cross‑divisional programs for management, reporting, and quality with aerospace OEMs and large Tier‑I customers.

You will develop playbooks and training curriculums, drive pilots to scale enterprise‑wide readiness, and partner with quality leaders to ensure On‑Time Delivery and continuous improvement. Salary range is $180,000–$200,000, commensurate with experience.

Qualifications

• Extensive program management experience across multiple sites.
• Ability to develop training materials and playbooks.
• Experience partnering with executives and quality teams.

Responsibilities

• Define methods and develop a Playbook and training curriculum for managing, tracking, and reporting internally across Hutchinson ADI divisions and vis-à-vis customers. Deploy and embed methods governing program reviews, production and rate readiness, and daily management reporting.
• Ensure consistent execution across divisions and sites to constitute a ONE-ADI language while allowing flexibility for different products, customers, and programs.
• Drive and monitor adoption and assimilation through engagement with division GMs, site leaders/plant managers, and other focal.
• Repeat training of the divisions; assist divisions to generate matrices, graphs and figures; update material (playbook and training) to include the broadest NA customer span. Perform train-the-trainers for identified facilitators at the divisions.
• Develop and deploy standardized program review and production readiness tools and templates aligned with aerospace OEM expectations.
• Lead and govern initial pilot initiatives focused on operational transparency, production readiness, and on-time delivery.
• Translate pilot outcomes into scalable frameworks for enterprise-wide deployment across Hutchinson aerospace operations.
• Provide agile response to quality issues to establish Hutchinson ADI as world class in customer support.
• Serve as a local senior interface for quality matters with divisions and provide feedback for continuous improvement.
• Assimilation of the language necessary to communicate effectively with key customers (existing & future).
• Ensuring successful audits and reviews with customers while streamlining efforts and burdens.
• Serving as a local focal for Hutchinson ADI and divisions for quality matters with customers (and later with suppliers).

Skills

Program management

Aerospace

Leadership

Training development

Quality improvement

Job description

Hutchinson ADI in Bellevue, WA seeks a Director to lead cross‑divisional programs for management, reporting, and quality with aerospace OEMs and large Tier‑I customers.

You will develop playbooks and training curriculums, drive pilots to scale enterprise‑wide readiness, and partner with quality leaders to ensure On‑Time Delivery and continuous improvement. Salary range is $180,000–$200,000, commensurate with experience.