Director, Customer Engineering Enablement

PingWind; United States; Remote; USD 200,000 - 250,000; Full time

Benefits offered by this job

Eleven Federal Holidays

Paid Time Off

Parental Leave

Medical plan options

Dental and Vision Insurance

401k with matching

Job summary

PingWind is seeking a Director of Customer Engineering Enablement—a senior leadership role to elevate pre-award solution engineering for revenue growth and deal differentiation. You will oversee demonstrations, RFP responses, and solution readiness across stakeholders, with a strong focus on scalable, AI-enabled deployments for federal missions.

Reporting to the Chief Solutions Officer, you will drive strategy, governance, and cross-functional coordination with Growth and technical teams while

Qualifications

• 10 years of experience in a customer-facing or support role.
• 5 years as a sales solution architecture or engineering manager in a technical, customer-facing role.
• 5 years of experience supporting or selling to Federal Government customers.
• Strong executive communication and presentation skills.
• Demonstrated ability to influence sales strategy and customer outcomes.
• Experience as a sales leader, managing a team.
• Ability to obtain a Top Secret security clearance.
• Experience with product and solution life-cycles, building tools, architecting and developing for scalable deployments, including data platforms, ML platforms, AI infrastructure and generative AI.

Responsibilities

• Coordinate with opportunity-assigned Developers, Architects, and Solution Engineers to ensure excellence in demonstrations, narratives, RFP responses, and solution readiness.
• Report to the Chief Solutions Officer and partner with Growth leadership to drive success on complex pursuits and scale the solution engineering organization.
• Lead technical demonstrations, RFI/RFP responses, and ensure accuracy and security compliance in customer engagements.
• Own standards for demonstration quality, technical storytelling, and differentiated customer delivery.
• Build reusable accelerators (demo environments, POC assets, playbooks) to scale delivery.
• Oversee demo readiness, environment quality, and data integrity; manage demo defects.

Skills

Customer-facing

Leadership

Federal Gov

Clearance

Executive communication

Sales strategy

Team management

Solution architecture

AI infrastructure

Job description

Experience: 10 years of experience with in a customer-facing or support role

Clearance: Ability to obtain a Top Secret security clearance

Location: Remote

Description

Director, Customer Engineering Enablement is a senior leadership role responsible for leading and evolving the organization’s pre-award solution engineering capabilities in support of revenue growth, deal differentiation, and customer confidence. It blends executive presence with deep, full-stack technical skills across advanced development technologies and tools, modern data architectures, and AI.

• This role has accountability for coordination across opportunity-assigned Developers, Architects, and Solution Engineers, ensuring consistent excellence in technical demonstrations, solution narratives, RFP responses, and overall solution readiness


• Reporting directly to the Chief Solutions Officer, this highly visible role partners closely with Growth leadership and cross functional stakeholders to drive success on complex, high value pursuits while building a scalable, high performing solution engineering organization

Responsibilities

Leadership and Strategy

• Align solution engineering priorities with sales strategy and platform enablement objectives


• Serve as a trusted advisor to Solutions, Growth, and executive leadership on technical solution engineering strategy, deal risk, and differentiation


• Provide technical demonstration oversight and guidance on the organization’s most complex and strategically significant pursuits

Team Leadership

• Serve as the technical lead for Request for Information (RFI) and Request for Proposal (RFP) responses, ensuring technical accuracy and security compliance


• Own standards for demonstration quality, technical solution storytelling, and technical RFP responses


• Ensure consistent, compelling, and differentiated customer-facing solution delivery


• Build reusable accelerators (demo environments, components, POC assets, playbooks, best practices) and enable others to scale delivery


• As Technical Demonstration Lead, oversee demo readiness, environment quality, and data integrity


• Ensure effective identification, documentation, and escalation of demo defects

Sales and Customer Engagement

• Confidently present technical solutions to GS/Executive-level leadership and political appointees, simplifying complex tech into mission outcomes


• Lead deep technical and business discovery sessions with federal stakeholders to uncover mission gaps, pain points, and legacy bottlenecks to scope agentic solution use cases, translate outcomes/ROI into an executable architecture, demonstration/proof-of-concept (POC) and activation plan


• Partner closely with Growth leadership to influence deal strategy and positioning


• Ensure solutions clearly articulate business value, differentiation, and outcomes

Cross Functional Collaboration

• Coordinate with technical demonstration SMEs as assigned and allocated from internal and teaming partners


• Translate customer and market feedback into actionable insights

Requirements

• 10 years of experience with in a customer-facing or support role


• 5 years of experience as a sales solution architecture or engineering manager in a technical, customer-facing role


• 5 years of experience supporting, or selling to, Federal Government customers


• Strong executive communication and presentation skills


• Demonstrated ability to influence sales strategy and customer outcomes


• Experience as a sales leader, managing a team


• Ability to obtain a Top Secret security clearance


• Experience with product and solution life-cycles, building tools, architecting and developing for scalable deployments, including data platforms, ML platforms, AI infrastructure and generative AI to support customer missions

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.

www.PingWind.com

Our benefits include

• Eleven Federal Holidays


• Paid Time Off accrued each pay period


• Parental Leave


• Three medical plan choices with generous employer contribution


• Dental and Vision Insurance


• Company paid Short-Term and Long-Term Disability


• Company paid Life and AD&D Insurance


• 401k with competitive matching and vesting schedule


• Continuing education assistance


• Short Term / Long Term Disability & Life Insurance


• Medical, Dependent Care and Commuter Flexible Spending Accounts


• Employee Assistance Program


• Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)


• 529 College Savings Plan


• Legal Insurance


• Pet Insurance

Salary Range

$200-$250k

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.

Veterans are encouraged to apply

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.