Director, Customer Engineering

Eightfold; Santa Clara (CA); Hybrid; USD 178,000 - 237,000; Full time

Job summary

Eightfold is seeking a Director to lead and scale a global Customer Engineering organization, delivering value to Eightfold’s strategic enterprise customers. You will define the strategy for customer engineering, solution delivery, governance, and accountable execution, influencing product direction and deployment best practices.

You will partner with Product, Engineering, Sales, and Customer Growth to drive adoption, measurable outcomes, and high-visibility impact across complex deployments at

Qualifications

• 10–15+ years of experience in enterprise SaaS, product implementation, solution architecture, or technical consulting.
• 5+ years in leadership roles, managing and scaling high-performing teams.
• Proven track record of delivering complex, global enterprise implementations with measurable customer impact.
• A Player-Coach mindset with strong technical depth in APIs, integrations, data systems (SQL, JSON, XML), and scripting (Python or equivalent).
• Experience working with HR Tech ecosystems (ATS, HRIS, Talent platforms) is highly preferred.
• Exceptional stakeholder management and executive presence, with the ability to influence at C-level.
• Demonstrated ability to operate in high-growth, ambiguous environments and drive structured outcomes.
• Background in top-tier consulting firms or enterprise transformation programs is a strong plus.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

Responsibilities

• Strategic Leadership & Org Building: Define the vision, operating model, and growth strategy for the Customer Engineering , Product Solutions and Support functions. Build, scale, and lead a high-performing global team; drive hiring, capability building, and leadership development. Establish a culture of ownership, technical excellence, and customer obsession.
• Customer Impact & Delivery Excellence: Own end-to-end delivery outcomes for large enterprise accounts, including implementations, expansions, and ongoing optimization. Partner with senior customer stakeholders as a trusted advisor, driving adoption and long-term value realization. Lead executive-level escalations and ensure strong governance across complex deployments.
• Solutioning & Technical Excellence: Set the bar for solution architecture, integration strategy, and technical design across ATS, HRIS, and ecosystem platforms. Guide teams on complex implementations involving APIs, data models, and enterprise-scale integrations. Drive standardization through reusable frameworks, accelerators, and best practices.
• Cross-Functional Influence: Partner closely with Product, Engineering, Customer Growth, and Sales to align on roadmap, customer needs, and delivery priorities. Act as the voice of the customer, influencing product innovation and go-to-market strategy. Contribute to global initiatives, including AI-driven frameworks and solution evolution.
• Operational Rigor & Scale: Establish metrics-driven execution: delivery health, customer satisfaction, adoption, and team productivity. Drive capacity planning, forecasting, and resource optimization across regions. Continuously improve delivery processes to enable scalability and predictability.

Skills

APIs

Integrations

Data systems

SQL

JSON

XML

Python

Stakeholder management

Executive presence

Leadership

Education

Bachelor’s or Master’s in CS/Engineering

Tools

ATS

HRIS

Talent platforms

Job description

Location: Santa Clara, CA (HQ) 3 days per week

Eightfold is a global leader in an AI-native enterprise talent platform , trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems. What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together — in person and across functions — to build systems that scale in the real world. If you’re excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it.

About the Role

We are looking for a Director to lead and scale a high-impact global team responsible for delivering value to some of Eightfold’s most strategic enterprise customers. This is a leadership role at the intersection of technology, customer success, and business transformation. You will define and drive the strategy for customer engineering, solution delivery, elevate execution standards, and build a world-class team of customer engineers. Beyond execution, you will serve as a thought partner to customers and internal leadership, influencing product direction, shaping deployment best practices, and ensuring Eightfold delivers measurable business outcomes at scale.

Responsibilities

Strategic Leadership & Org Building

Define the vision, operating model, and growth strategy for the Customer Engineering , Product Solutions and Support functions. Build, scale, and lead a high-performing global team; drive hiring, capability building, and leadership development. Establish a culture of ownership, technical excellence, and customer obsession.

Customer Impact & Delivery Excellence

Own end-to-end delivery outcomes for large enterprise accounts, including implementations, expansions, and ongoing optimization. Partner with senior customer stakeholders as a trusted advisor, driving adoption and long-term value realization. Lead executive-level escalations and ensure strong governance across complex deployments.

Solutioning & Technical Excellence

Set the bar for solution architecture, integration strategy, and technical design across ATS, HRIS, and ecosystem platforms. Guide teams on complex implementations involving APIs, data models, and enterprise-scale integrations. Drive standardization through reusable frameworks, accelerators, and best practices.

Cross-Functional Influence

Partner closely with Product, Engineering, Customer Growth, and Sales to align on roadmap, customer needs, and delivery priorities. Act as the voice of the customer, influencing product innovation and go-to-market strategy. Contribute to global initiatives, including AI-driven frameworks and solution evolution.

Operational Rigor & Scale

Establish metrics-driven execution: delivery health, customer satisfaction, adoption, and team productivity. Drive capacity planning, forecasting, and resource optimization across regions. Continuously improve delivery processes to enable scalability and predictability.

Qualifications

• 10–15+ years of experience in enterprise SaaS, product implementation, solution architecture, or technical consulting.
• 5+ years in leadership roles, managing and scaling high-performing teams.
• Proven track record of delivering complex, global enterprise implementations with measurable customer impact.
• A Player-Coach mindset with strong technical depth in APIs, integrations, data systems (SQL, JSON, XML), and scripting (Python or equivalent).
• Experience working with HR Tech ecosystems (ATS, HRIS, Talent platforms) is highly preferred.
• Exceptional stakeholder management and executive presence, with the ability to influence at C-level.
• Demonstrated ability to operate in high-growth, ambiguous environments and drive structured outcomes.
• Background in top-tier consulting firms or enterprise transformation programs is a strong plus.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

Why This Role

• Opportunity to shape how AI transforms talent at a global scale.
• Direct exposure to enterprise customers and executive leadership.
• Build and lead a category-defining customer engineering organization.
• Play a key role in scaling Eightfold’s next phase of growth.

Pay Transparency

Please note this role is categorized as hybrid in Santa Clara, CA Base pay is only one piece of our total compensation package as this role may be eligible for bonus and equity awards. Compensation varies depending on several factors including qualifications, skills, competencies, experience and zones.

This role is based in Santa Clara, CA (Zone A). Zone A Base annual base salary range in USD: $177,525 to $236,700 + discretionary annual bonus up to `20% + preIPO equity (stock options).

Hybrid Work @ Eightfold:

We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Employees residing near Santa Clara, CA are mandated to work in the office 3 days per week.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.