Director, Customer Engagement & Digital Transformation

BioSpace; Summit (NJ); Hybrid; USD 245,000 - 300,000; Full time

Job summary

CSL Seqirus in Summit, New Jersey is seeking a Director, Customer Engagement to lead customer support strategy and operations for the vaccine business within a highly regulated environment. The role collaborates across Commercial Operations, Finance, Technology, Compliance, and Quality to deliver exceptional customer experiences and strong operational performance.

The position is hybrid, combining onsite and remote work, with a focus on digital enablement, process improvement, and scalable

Qualifications

• Bachelor’s degree in Life Sciences, Business or Marketing.
• Minimum 10+ years in healthcare with leadership experience.
• Experience in regulated pharmaceutical/biotech environments and digital enablement.

Responsibilities

• Lead the development and continuous improvement of customer support strategies.
• Establish service standards, procedures, escalation pathways, and metrics.
• Monitor KPIs and drive improvements in customer experience and efficiency.
• Oversee budgeting, forecasting, and resource planning.
• Collaborate across HR for talent development and organizational design.
• Drive digital enablement and automation in customer interactions.

Skills

Leadership

Strategic thinking

Communication

Analytical skills

Problem-solving

Regulatory knowledge

Education

Bachelor’s Degree in Life Sciences, Business, or Marketing

MBA or advanced degree preferred

Job description

CSL Seqirus in Summit, New Jersey is seeking a Director, Customer Engagement to lead customer support strategy and operations for the vaccine business within a highly regulated environment. The role collaborates across Commercial Operations, Finance, Technology, Compliance, and Quality to deliver exceptional customer experiences and strong operational performance.

The position is hybrid, combining onsite and remote work, with a focus on digital enablement, process improvement, and scalable