Director, Customer and Lifecycle Marketing

Radiology Partners, Inc.; United States; Remote; USD 110,000 - 165,000; Full time

Benefits offered by this job

Competitive benefits

Career growth

Flexible remote schedules

Paid holidays

Job summary

Mosaic Clinical Technologies is seeking a Director, Customer & Lifecycle Marketing to turn customer wins into compelling content and grow champions into case studies, programs and proof that power lifecycle marketing.

You will partner with Customer Success and Product Marketing, design onboarding and retention programs, recruit KOLs, lead research on clinical and operational advantages, and drive pipeline through campaigns, events and enablement; travel up to 30% as needed.

Qualifications

• Find and develop customer stories into high-impact content.
• Experience building KOL or advocacy programs with physicians or clinical leaders.
• Hands-on experience building lifecycle programs and marketing automation (HubSpot, Marketo, Salesforce).
• Strong writing and relationship-building skills with a builder mindset.
• 8+ years in B2B marketing, including 4+ years in customer/advocacy lifecycle marketing.
• Healthcare technology experience; radiology, imaging or clinical AI preferred.

Responsibilities

• Find customer wins, use cases and outcomes, and turn them into case studies, video, social and sales content.
• Build and maintain relationships with Mosaic's most engaged customers and clinical champions.
• Design and run customer programs for Mosaic users, including community, advocacy and education.
• Find, recruit and develop Mosaic key opinion leaders (KOLs), and land them speaking slots at conferences, webinars and industry events.
• Lead customer research and studies that show Mosaic's clinical and operational advantages and how broadly it has been adopted.
• Build and launch the lifecycle marketing program across onboarding, adoption, expansion and retention.
• Feed customer content into campaigns, paid media, events and sales enablement to drive pipeline across the funnel.
• Partner with Customer Success and Product Marketing so new functionality and messaging are supported with customer proof.
• Promotes communication and cooperation among teammates to create a spirit of unity in the department.
• Up to 30% travel as needed.

Skills

Storytelling

Relationship building

Content development

KOL/advocacy programs

Tools

HubSpot

Marketo

Salesforce

Job description

Who We Are And What We Do

Mosaic Clinical Technologies™ is pioneering a new imaging paradigm—shifting radiology from reactive diagnostics to proactive, decision-driven care. Through our AI-native platform, MosaicOS™, we unite fragmented technologies into a single, intelligent ecosystem designed to help clinical teams work faster, think smarter and deliver better care.

Built cloud-native and designed for continuous iteration, MosaicOS™ is engineered to solve the industry’s most pressing challenges. Our platform expands clinical capacity, improves diagnostic quality by combining human expertise with AI, and turns operational complexity into strategic advantage through seamless integration or replacement of legacy imaging systems.

The Director, Customer & Lifecycle Marketing will turn Mosaic's customers into our most powerful growth channel. This leader will find stories across our customer base, build lasting relationships with champions, and grow them into content, programs and proof that power lifecycle marketing and the broader demand generation engine. The role partners closely with Customer Success and Product Marketing so that new functionality and product messaging are always backed by customer evidence.

Director, Customer & Lifecycle Marketing - Position Summary

• Find customer wins, use cases and outcomes, and turn them into case studies, video, social and sales content
• Build and maintain relationships with Mosaic's most engaged customers and clinical champions
• Design and run customer programs for Mosaic users, including community, advocacy and education
• Find, recruit and develop Mosaic key opinion leaders (KOLs), and land them speaking slots at conferences, webinars and industry events.
• Lead customer research and studies that show Mosaic's clinical and operational advantages and how broadly it has been adopted
• Build and launch the lifecycle marketing program across onboarding, adoption, expansion and retention
• Feed customer content into campaigns, paid media, events and sales enablement to drive pipeline across the funnel
• Partner with Customer Success and Product Marketing so new functionality and messaging are supported with customer proof.
• Promotes communication and cooperation among teammates to create a spirit of unity in the department.
• Up to 30% travel as needed.

Desired Professional Skills And Experience

• A proven ability to find and develop customer stories into high-impact content
• Experience building KOL, advocacy or reference programs with physicians or clinical leaders
• Hands‑on experience building lifecycle programs and marketing automation (e.g., HubSpot, Marketo, Salesforce)
• Strong writing, storytelling and relationship‑building skills, plus a builder's mindset for standing up new programs.
• 8+ years in B2B marketing, including 4+ years in customer, advocacy or lifecycle marketing.
• Healthcare technology experience required; radiology, imaging or clinical AI strongly preferred.

Why Mct

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules - NASHVILLE, TN PREFERRED
• Generous PTO Plans and Paid HolidaysProudly Certified as a Great Place to Work for Five Consecutive Years

Compensation

The salary range for this position is $109,876- $164,814. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Mosaic Clinical Technologies is an equal opportunity employer. MCT is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice

When you submit a job application or resume, you are providing Mosaic Clinical Technologies with the following categories of personal information that the Company will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Mosaic Clinical Technologies participates in E-verify .