Director, Corporate Dining & Guest Experience

Nbcuniversal Media, LLC; New York (NY); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Tuition reimbursement

Job summary

NBCUniversal is seeking a Director, Food Services for its New York campus, primarily at 30 Rockefeller Plaza. You will lead strategy, operations, and partner with vendors to elevate food service across cafés, catering, and employee dining while delivering exceptional workplace experiences.

You will collaborate with Hospitality, Guest Experience, Facilities, Finance, Procurement, Sustainability, and key stakeholders to drive quality, cost controls, and customer satisfaction in a fast-paced,

Qualifications

• Minimum 8 years in food service and related fields.
• Minimum 3 years leading teams and cross-functional operations.
• Experience managing vendor relationships, SLAs, budgets and metrics.
• Strong knowledge of food and beverage operations, safety standards, and customer service best practices.
• Experience working with executives, senior leaders, cross-functional partners, and high-touch client groups.
• Proficiency with Microsoft Office, including Excel and PowerPoint.

Responsibilities

• Lead day-to-day oversight and long-term strategy for food services across the campus, including cafés, catering, pantry services, executive dining, employee dining, special events, and related hospitality offerings.
• Establish and maintain high standards for food quality, service consistency, cleanliness, safety, accessibility, and employee experience across all food service touchpoints.
• Manage and strengthen relationships with food service vendors, catering partners, pantry providers, and other third-party suppliers; hold partners accountable to service levels, contractual obligations, budget expectations, and continuous improvement goals.
• Develop and execute a food services roadmap that improves quality, expands offerings, enhances the employee and guest experience, and supports evolving workplace expectations.
• Partner with Hospitality, Guest Experience, Facilities, Events, Production, Retail, Finance, Procurement, Legal, EHS, Security, and Sustainability teams to ensure seamless planning and execution of daily operations, activations, and special events.
• Oversee food service budgets, forecasts, invoices, P&L performance, vendor spend, and operating metrics; identify opportunities to improve efficiency, cost management, utilization, and revenue performance.
• Use data, employee feedback, utilization trends, and stakeholder insights to evaluate program performance and recommend service enhancements.
• Support large-scale events, executive meetings, production needs, and high-visibility activations requiring food and beverage services, ensuring polished execution and alignment with business expectations.
• Drive operational standards related to food safety, sanitation, regulatory compliance, allergen awareness, sustainability, waste reduction, and responsible sourcing.
• Develop clear operating procedures, escalation practices, reporting rhythms, and communication plans for food service operations.
• Lead, coach, and develop internal team members and vendor teams, fostering a culture of accountability, hospitality, collaboration, inclusion, and service excellence.
• Monitor industry trends and workplace hospitality best practices to introduce innovative, practical, and employee-centered food service solutions.

Skills

Food service operations

Vendor management

Budgeting & P&L

Data-driven decision making

Cross-functional collaboration

Executive dining / catering knowledge

Tools

Excel

PowerPoint

Job description

NBCUniversal is seeking a Director, Food Services for its New York campus, primarily at 30 Rockefeller Plaza. You will lead strategy, operations, and partner with vendors to elevate food service across cafés, catering, and employee dining while delivering exceptional workplace experiences.

You will collaborate with Hospitality, Guest Experience, Facilities, Finance, Procurement, Sustainability, and key stakeholders to drive quality, cost controls, and customer satisfaction in a fast-paced,