Director, Continuous Improvement

HD Supply Canada, Inc; Atlanta, Northern (GA, KY); Hybrid; USD 150,000 - 190,000; Full time

Job summary

HD Supply Canada, Inc. seeks an experienced senior operations leader to drive continuous improvement across multiple areas in a fast-paced, matrixed B2B distribution environment. You will mentor teams, shape processes, and deliver measurable customer and financial outcomes.

The role leads Lean Six Sigma initiatives, translates strategy into bottom-line profitability, and builds executive-ready talent. A Bachelor’s degree is required (MBA preferred), with 8+ years in process leadership and up to

Qualifications

• Advanced operational leadership in B2B distribution, wholesale, or retail.
• Hands-on operators who own full lifecycle of process improvement.
• Evidence of translating strategy into profitability and growth.

Responsibilities

• Directs a team of process improvement professionals, including coaching and delegation.
• Leads development and implementation of continuous improvement initiatives.
• Manages all project activities for continuous improvement and performance enhancements.
• Directs project selection, tracking, and management reporting for all CI projects.
• Stays current on process improvement benchmarking and market activity.
• Develops and maintains CI success scorecards and metrics.

Skills

Process leadership

Lifecycle execution

Six Sigma/Lean

Cross-functional influence

Servant leadership

MBA preferred

Education

Bachelor’s degree in Business, Supply Chain, Engineering

MBA preferred

Job description

Preferred Qualifications

• Advanced Process Leadership: 8+ years of progressive management experience with a proven track record of scaling teams from the ground up. Must have direct experience navigating and leading within complex, highly matrixed corporate environments.
• Full-Lifecycle Execution (Industry Experience): Deep operational experience in B2B distribution, wholesale, or retail. Note: We are seeking hands-on operators who have owned the full lifecycle of process improvement internally. Candidates coming exclusively from external consulting firms without internal industry execution experience are not a fit for this specific mandate.
• Methodology Mastery: Advanced expertise (Black Belt/Master Black Belt preferred) in Six Sigma, Lean, or similar methodologies, with demonstrable evidence of translating abstract strategy into bottom-line profitability and top-line growth.
• Cross-Functional Influence & Disruption: Demonstrated ability to act as a self-starter and healthy disruptor. Must possess the executive presence to influence senior leadership without direct authority or constant supervision, challenging the status quo constructively.
• Collaborative Servant-Leadership: A strong, ego-free commitment to knowledge sharing and team development. We are looking for a strategic thinker who is equally comfortable rolling up their sleeves to execute tactically while building out their organizational footprint.
• Education: Bachelor’s degree in Business, Supply Chain, Project Management, Engineering, or a related field (MBA preferred).

Job Summary

Leads continuous improvement initiatives for one or more areas of the organization. Identifies and develops process improvement and business transformation opportunities based on business priorities that result in a better customer experience, top-line growth, and bottom-line profitability.

Major Tasks, Responsibilities, and Key Accountabilities

• Directs a team of process improvement professionals (e.g. Lean Six Sigma), including hiring talent, providing coaching and feedback to direct and indirect reports, and delegating work tasks to associates.
• Leads the development and implementation of continuous improvement initiatives to improve business operations and processes within the organization.
• Manages all project activities for continuous improvement and performance enhancements.
• Directs project selection, tracking, and management reporting for all continuous improvement projects.
• Stays current and up to date on process improvement benchmarking and market activity.
• Leads the development of continuous improvement programs and provides direction and strategy for translating results into actionable improvements that enhance the customer experience.
• Develops and maintains continuous improvement success scorecards and related metrics.

Nature and Scope

Problems are typically defined by higher level leadership. Problems are difficult. Solutions require analysis and investigation. Decides how to achieve planned results within an organization’s plans, policies, and guidelines. May set or change plans/goals within respective department or area. May manage department via multiple layers of managers OR directly supervise a staff of professional individual contributors at the senior or technical advisor level.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel 20% to 50% of the time.

Education and Experience

Typically requires BS/BA in a related discipline. Generally 9+ years of experience in a related field, including several years in a management/supervisory capacity.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate.

Equal Employment Opportunity

Equa l Employment Opportunity HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

At HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what we need, where and when we need it. HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices. Combine this with our industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.