Director, Consumer Product

AEG WORLDWIDE; Los Angeles (CA); On-site; USD 170,000 - 260,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k Plan with employer match

Paid holidays

Vacation and sick time

Life insurance

Parental leave

Education reimbursement

Wellness offerings

ERGs and community initiatives

Job summary

AEG is seeking a Director of Product Management to lead conversion, including ticket selection and checkout for the entire purchase funnel, including LA28. You will define a strategy aligned with business goals and guide a team to execute a prioritized roadmap with cross-functional collaboration.

The ideal candidate is customer-obsessed, data-driven, and experienced in leading high-performing teams to deliver best-in-class consumer experiences.

Qualifications

• 7-10 years in product management for consumer digital products.
• 5+ years leading a product management team.
• Strong web and mobile product development and UX practices.
• Experience with conversion optimization and personalization.
• Excellent communication, with experience presenting to executives.
• Experience in ecommerce, ticketing or live entertainment is a plus.

Responsibilities

• Lead the product roadmap for ticket selection and checkout across the funnel.
• Partner with engineering, design, operations, and stakeholders to validate requirements and launch features.
• Optimize conversion funnels, personalization, performance, and user engagement.
• Conduct user research and data analysis to drive decisions.
• Communicate updates, milestones, and priorities to leadership.
• Define KPIs and ensure alignment with business goals and initiatives.
• Ensure website and mobile app usability and regulatory compliance.
• Mentor and develop a high-performing product team.

Skills

Product management

Team leadership

UX understanding

Conversion optimization

Data-driven decisions

Executive communication

E-commerce / ticketing experience

Job description

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

We are looking for a Director, Product Management to lead Conversion, inclusive of ticket selection and checkout for our entire purchase funnel including LA28. In this role, you will define a product strategy for your areas of ownership that is in line with business goals and partner with your team to ensure smooth execution of a prioritized roadmap. You will collaborate with cross-functional teams to prioritize features, determine trade-offs, ensure proper resourcing, and align dependencies. You will assess opportunities through stakeholder interaction and data analysis.

The ideal candidate is customer-obsessed, data-driven, passionate about delivering best-in-class consumer experiences, and is skilled in leading and developing high-performing teams.

What You’ll Be Doing

• Lead your team in prioritizing, managing and executing on the product roadmap for ticket selection and checkout, ensuring features are prioritized based on business goals, customer insights, and market trends
• Partner with leadership across engineering, design, product operations, account management, client services, marketing, LA 28, and other stakeholders to validate requirements, develop, test, and launch new features
• Optimize conversion funnels, personalization, performance, and user engagement to improve fan experiences and business outcomes.
• Conduct user research and analyze data to drive decision-making and continuous improvement.
• Communicate product updates, milestones, and priorities to stakeholders and leadership, showcasing product value
• Defining KPIs for products within portfolio, ensuring alignment with business goals and strategic initiatives
• Ensure consistency, usability, and compliance with local regulations across all aspects of the website and mobile app
• Mentor, coach, and support a high-performing team, helping them achieve their potential by creating opportunities for growth

Skills and Experience We’re Seeking

• 7-10 years of experience in product management, with a focus on consumer-facing digital products across web and mobile app platforms
• 5+ years of experience managing a team of product managers
• Strong understanding of web and mobile product development, and UX best practices.
• Experience with conversion optimization, personalization, and user engagement strategies.
• Excellent communication and presentation skills, with significant experience presenting to executive audiences
• Experience in e-commerce, ticketing, or live entertainment industry is a plus

Pay Scale

$170,000 – $260,000

Bonus

This position is eligible for a bonus under the current bonus plan requirements.

Benefits

We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People - we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging - A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Equal Opportunity Employment

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. AEG’s policy is to hire the most qualified applicants. We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law. AEG may require an employee to perform duties outside the normal description. AEG’s policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.