Director, Consumer Payments Communications & Storytelling

Mastercard Inc.; Purchase (NY); On-site; USD 174,000 - 286,000; Full time

Benefits offered by this job

Insurance

401k match

Paid time off

Tuition reimbursement

Job summary

Mastercard seeks a dynamic leader for consumer products communications, partnering with the Chief Consumer Product Officer to shape narratives that connect products to customer value and business impact. You will translate complex technologies into human-centered stories across earned, owned, and digital channels.

The role spans product portfolios including World, World Elite, World Legend and The Mastercard Collection, requiring strong storytelling, collaboration with cross-functional teams,

Qualifications

• Experience in executive communications and thought leadership.
• Strong storytelling and written communication skills.
• Ability to translate complex product tech into human-centered narratives.

Responsibilities

• Develop and execute integrated communications strategies for Mastercard’s consumer product portfolio.
• Serve as strategic communications lead for the Chief Consumer Product Officer and priority product initiatives.
• Translate product strategy into accessible narratives for customers, issuers, consumers and partners.
• Lead communications for product launches, customer storytelling, thought leadership and executive visibility.
• Create messaging frameworks, briefs, FAQs and presentations for internal and external audiences.
• Coach spokespeople and manage media relations to elevate Mastercard’s leadership in consumer payments.

Job description

Mastercard seeks a dynamic leader for consumer products communications, partnering with the Chief Consumer Product Officer to shape narratives that connect products to customer value and business impact. You will translate complex technologies into human-centered stories across earned, owned, and digital channels.

The role spans product portfolios including World, World Elite, World Legend and The Mastercard Collection, requiring strong storytelling, collaboration with cross-functional teams,