Director- Consulting Services

cryoport; Irvine (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Cryoport Systems in Irvine, CA is seeking a Director of Consulting Services to lead the Consulting Services organization, including Program Management, Validation Engineering, and testing laboratory operations.

You will report to the Senior Vice President & Chief Product Development Officer, driving revenue, profitability, and client satisfaction by ensuring projects are scoped, managed, and delivered successfully.

Responsibilities

• Lead, mentor, and develop Program Management and Validation Engineering teams to ensure consistent delivery, accountability, and client focus.
• Oversee consulting proposal development, RFP/RFI responses, statements of work, project estimates, pricing assumptions, and client-ready packages with Sales and SMEs.
• Develop scalable consulting offerings, SOPs, templates, checklists, and CRM/project management assets.

Job description

Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, BioServices and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials. With our expansive platform of management solutions and decades of temperature-controlled supply chain expertise, Cryoport Systems helps Enable the Outcome™ by supporting certainty and precision in the supply chain, whether advancing groundbreaking therapies, supporting families on their reproductive journeys, or enhancing animal health programs.

POSITION SUMMARY:

The Director-Consulting Services leads Cryoport's Consulting Services organization, including Program Management, Validation Engineering, and testing laboratory operations. Reporting to the Senior Vice President & Chief Product Development Officer, this role is responsible for achieving revenue, profitability, financial control, and client satisfaction objectives while ensuring consulting projects are scoped, managed, and delivered successfully.

The Director oversees team development, operational excellence, proposal and project execution, client engagement, and implementation of scalable consulting processes, tools, templates, and service offerings. This role also leads the setup, operation, and certification of Cryoport's testing laboratory, including applicable certifications such as ISO 17025 and ISTA. Working closely with Consulting SMEs, Sales, Operations, Quality, Finance, and other cross-functional partners, the Director ensures consulting capabilities, resources, and customer needs are aligned while continuously improving consulting solutions and organizational performance.

The Consulting Services team works as an extension of our clients to assist in validations, qualifications, risk assessments, lane qualifications, packaging testing, packaging optimization, custom commercialization workflow is important as much of our work supports IND, BLA and other regulatory accessory/packaging development, custom projects, across all of our business segments - Cell and Gene Therapy, Reproductive Medicine and Animal Health. Understanding the clinical study to filings and is focused on identifying, quantifying and mitigating risks.

PRIMARY RESPONSIBILITIES (include, but are not limited to):

Leadership & Talent Development

• Lead, mentor, and develop Program Management and Validation Engineering teams to ensure consistent delivery, accountability, and client focus.
• Support workforce planning, recruiting, onboarding, continuing education, and competency development for Consulting Services team members.
• Establish and reinforce consistent use of Consulting Services SOPs, tools, templates, KPIs, and project management best practices.
• Lead performance management activities, including goal setting, MIP targets, development planning, promotion recommendations, performance improvement plans, and staffing decisions.
• Promote effective collaboration across Cryoport teams to support communication, execution, and delivery of business objectives.

Consulting Operations & Project Delivery

• Oversee consulting proposal development, RFP/RFI responses, statements of work, project estimates, pricing assumptions, and final client-ready proposal packages in collaboration with Sales and Consulting SMEs.
• Lead project scoping and discovery discussions to define deliverables, budgets, timelines, resources, and implementation requirements.
• Maintain project plans from proposal through execution, ensuring projects are delivered consistently, on time, within budget, and in accordance with client expectations.
• Coordinate cross-functional resources to support consulting engagements, including product development, shipping lane validation, shipping risk assessment, technology, accessory development, packaging design/testing, training, and custom SOP projects.
• Oversee client meetings, kickoff discussions, project planning sessions, report reviews, closeout meetings, and collection of lessons learned or continuous improvement opportunities.
• Ensure project documentation, client acceptance, phase completion, change orders, purchase orders, sales orders, invoicing, and related records are maintained in accordance with Consulting Services SOPs and Cryoport finance/accounting policies.
• Support accurate and timely invoicing, billing, budget tracking, pipeline management, and resource planning for Consulting Services projects.

Strategic Growth & Solution Development

• Develop scalable consulting offerings, methodologies, SOPs, work instructions, templates, checklists, project plans, proposal templates, and CRM/project management system assets.
• Maintain and enhance consulting solution offerings to meet market needs, improve delivery efficiency, and support consistent quality across