Director, Compensation, Benefits & HRIS

United Way of Massachusetts Bay and Merrimack Valley; Arlington (VA); On-site; USD 144,000 - 180,000; Full time

Benefits offered by this job

401k match

Paid time off

Job summary

The USO, based in Arlington, VA, seeks a senior leader to oversee compensation, benefits and HRIS programs. This in-person role demands strategic vision, regulatory acumen, and experience guiding teams to align total rewards with mission goals.

You will manage salary structures, benefits programs, and data systems, while mentoring staff and collaborating across functions to support a nonprofit serving military families.

Qualifications

• Bachelor’s Degree in HR, Business Admin or related field; Master’s preferred.
• 10+ years in Compensation, Benefits and HR systems; 5+ years in supervision.
• Experience in non-profit, military, multicultural or global org preferred.
• Ability to lead teams and work cross-functionally.
• Strong analytical and communication skills.

Responsibilities

• Oversee and maintain compensation programs, including pay grades and salary data; administer merit increases and participate in salary surveys.
• Lead benefits strategies including health, welfare and retirement programs; ensure regulatory filing requirements.
• Collaborate on HRIS needs and data management; align with best practices.
• Lead communication strategies for compensation, benefits and HR systems; manage external provider relationships.

Skills

HR leadership

Compensation & Benefits

HR systems

Non-profit experience

Global pay practices

Education

Bachelor’s Degree in HR or related field

Master’s Degree preferred

Tools

UltiPro

ClearCompany

SkilSoft

MS Office

Job description

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

To view our current job openings and start your journey with the USO, please browse the listings below. We look forward to welcoming you to our team and working together to serve those who serve us.

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Director, Compensation, Benefits & HRIS is responsible for providing leadership in the implementation, ongoing maintenance and improvement, and the regulatory compliance of total rewards programs and HR systems.

Principal Duties and Responsibilities (*Essential Duties)

• Oversee and analyze and maintain compensation programs, including but not limited to the evaluation of job families, pay grades and salary data. In coordination with HR Leadership Team, administer performance review and merit increase process. Oversee participation in salary surveys and market competitiveness reviews. Ensure internal equity between positions. Oversee Special Pays and Currency Equalization programs.*
• Lead and contribute to the development of competitive and cost-effective benefits strategies including the analysis, implementation and ongoing maintenance of health, welfare and retirement programs. Coordinate data collection, analysis, preparation and distribution of applicable regulatory filing/posting requirements.*
• Collaborate and lead coordinated identification and analysis of process, system and technology needs related to human capital best practices and data/records management.*
• Lead design and delivery of communication strategies for compensation, benefits and HR systems programs plans and policies.*
• Manage relationships with external providers, including brokers, recordkeepers, consultants and service providers.*
• Improve the effectiveness, efficiency, value and utility of Total Rewards and HRIS across the organization.
• Provide consulting services to USO colleagues – both within Human Resources and in other functions or regions.
• Lead, manage and mentor HRIS Manager and HR Specialist, Compensation & Benefits staff. Perform assigned duties in the absence of Vice President, Human Resources.*
• Other duties as assigned.
• This is an in-person position located in Arlington, VA.

Job Specifications

• Bachelor’s Degree in Human Resources, Business Administration or related field. Master’s Degree preferred.
• 10+ years progressively responsible work experience administering Compensation, Benefits and HR systems, including 5+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
• In-depth understanding of the Human Resources functional processes, compliance requirements and business needs of a mid-sized globally dispersed organization. Familiarity with global pay and benefits practices and HR system requirements for Italy, Korea, Japan, and/or UAE (Dubai & Abu Dhabi) preferred.
• Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
• Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Working knowledge of basic business and accounting functions including project management and budgeting.
• Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite, human resource and learning management systems. Familiarity with UltiPro, ClearCompany and/or SkilSoft preferred.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• The salary range for this position is $144,000-$180,000.
• To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.
• This is an in-person position located in Arlington, VA.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.