Manager, HRIS

United Service Organizations, Inc.; Arlington, Northern (VA, KY); Hybrid; USD 104,000 - 140,000; Full time

Benefits offered by this job

Paid time off

401k match

Education reimbursement

Volunteer days

Job summary

United Service Organizations, Inc. (USO) is seeking a Manager, HRIS to lead the HRIS function in our Arlington, VA office.

The role focuses on procurement, implementation, and ongoing operation of HRIS systems to support recruitment, onboarding, compensation, benefits, and training. The position requires 5+ years in HRIS with supervisory experience and a strong ability to collaborate with HR, Payroll, IT and leadership.

Qualifications

• Bachelor’s Degree in IT, business or HR.
• 5+ years in HRIS administration/management, including 1+ year supervision.
• Familiar with UltiPro, MS Office, ATS and LMS.

Responsibilities

• Oversee recruitment/onboarding, compensation and benefits data tasks.
• Test system features and generate reports for stakeholders.
• Represent HRIS interests to Departments, Payroll/Finance and IT.
• Collaborate with IT on system needs and vendor tools.
• Lead HRIS team and provide development opportunities.

Skills

Interpersonal skills

Customer service

Problem solving

Team leadership

Education

Bachelor’s Degree in IT/Business/HR

Tools

UltiPro

Microsoft Office Suite

Applicant Tracking Systems

Learning Management Systems

Job description

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Manager, HRIS is responsible for procurement, implementation and ongoing maintenance and operation of one or more functional Human Resource Information Systems.

Principal Duties and Responsibilities (*Essential Duties)

• Ensure all manual and automated system tasks related to recruitment/onboarding, compensation and benefits administration, HR management and training are completed accurately and on time, including but not limited to data entry/interfacing, salary administration, notifications, and personnel file maintenance. Document processes related to tasks and requirements.*
• Perform ongoing tests for new and existing system features to ensure system integrity and functional performance. Prepare, schedule and run reports and metrics for internal and external audiences.*
• As the HRIS subject matter expert, represent the interests of the HRIS to Departments and Regions, Payroll/Finance and IT. Manage and maintain Human Resource Information System user access and security procedures. Document and train HR administrators, Managers and Employee users on system capabilities and their proper use.*
• As directed by HR Leadership Team and in coordination with USO Information Technology resources, assist with analysis and determination of system/technological needs of the group. Research the various available systems and provide recommendations for appropriate databases and tools.
• Make first-line binding decision about HRIS features and functionalities and escalte concerns when uncertain.
• Manage and lead subordinate(s) and provide HRIS team members with developmental opportunities.
• Other duties as assigned.
• This is an in-person position located in Arlington, VA.

Job Specifications

• Bachelor’s Degree in Information Technology, Business Administration or Human Resources.
• 5+ years progressively responsible work experience in an HRIS administration/management role, including prior experience successfully selecting and implementing an integrated HRIS. Including 1+ years in a supervisory capacity. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
• General understanding of the Human Resources functional processes, information requirements and business needs of a mid-sized globally dispersed organization.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership at a variety of levels with integrity and professionalism and to articulate and translate technical concepts to non-technical audiences. Ability to manage and influence external vendor relationships.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and applicant tracking, human resource and/or learning management systems. Familiarity with UltiPro.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic business/accounting functions including project management and budget reconciliation.
• Must be a strong advocate of the USO’s mission.

Details

• The salary range for this position is $104,000-$140,000.
• To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.
• This is an in-person position located in Arlington, VA.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position in the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.