Director, Community-Based Services

Claratel Behavioral Health; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Claratel Behavioral Health seeks an experienced senior manager to oversee community-based programs, ensuring quality client care, staff performance, and alignment with organizational goals. This role directs operations, clinical functioning, and organizational partnerships across Case Management, Targeted Case Management, and Supported Employment, with compliance to CARF and DBHDD standards.

The position requires licensure as LPC/LCSW/LMFT, strong budget and personnel oversight, and ability to

Qualifications

• Demonstrated success in upper management with two years of administrative experience and two years of experience in behavioral health service delivery.

Responsibilities

• Develops and monitors budgets for all programs under director’s supervision.
• Manages personnel under the director with collaboration as necessary.
• Demonstrates data driven decision making in daily operations and long-term planning.
• Oversees program compliance with contractual and regulatory requirements (CARF and DBHDD).
• Provides clinical leadership to promote best practices and staff development.
• Develops internal and external relationships and supports agency strategic goals.

Skills

Leadership

Budget management

Staff supervision

Regulatory compliance

Education

Georgia licensed professional (LPC/LCSW/LMFT)

Job description

JOB SUMMARY

As an important member of our multi-disciplinary team, provides clinical and business management and oversight of community-based programs and services, which entails several levels of care in the services continuum. Responsible for ensuring quality client care, supporting staff performance, and actively participating in organizational initiatives. Programs currently within the Community-Based Services Department include:

• Case Management
• Targeted Case Management
• Supported Employment

DUTIES AND RESPONSIBILITIES

Operations

• Develops and monitors budget for all programs under director’s supervision
• Manages all aspects of personnel under the responsibility of the director with appropriate collaboration as necessary
• Demonstrates data driven decision capabilities in daily operations and long-term planning
• Oversees and ensures programs comply with contractual and regulatory requirements, including CARF and DBHDD
• Role models excellent communication and customer service to both internal and external clients
• Ensures environmental safety and therapeutic milieu for staff and clients
• Manages contracts with DBHDD and external agencies

Clinical

• Assures appropriate clinical functioning for all programs under director’s supervision
• Ensures high-quality documentation through reviews, audits, and adherence to DBHDD provider manual and agency guidelines
• Assures ethical standards and the provision of highest level of services
• Enhances development of staff by ensuring clinical supervision and on-going education
• Provides clinical leadership to promote best practices

Organizational Contribution

• Develops and promotes collaborative internal and external relationships
• Actively supports and implements agency strategic goals
• Develops potential leaders to support substantive contribution and leadership succession
• Consistently demonstrates clinical and professional leadership presence

SKILL, COMPETENCY, AND EDUCATION AND/OR LICENSURE REQUIREMENTS

Demonstrated success in upper management with two years of administrative experience and two years of experience in behavioral health service delivery. Current Georgia license as an LPC, LCSW, or LMFT.

INTER-RELATIONSHIPS

Able to communicate effectively with co-workers, internal and external customers, and the public. Ability to effectively interact and communicate with clients and families.

WORKING CONDITIONS

Within clinic and community settings Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours may be required as dictated by program needs. Travel throughout DBHDD Region 3 required and occasional travel through the state of Georgia. Ability to use a computer, telephone, fax, copy and scanning machine. Must pass a pre-employment drug screen and background (fingerprint) check, have valid Georgia driver’s license and motor vehicle record, complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings.

NEEDED ATTRIBUTES

• Ability to handle self well under stressful situations
• Ability to demonstrate initiative, flexibility, and professionalism
• Ability to communicate well with others
• Ability to shift between tasks quickly and with little disruption
• Ability to work within frameworks of a medical model and recovery model
• Ability to work with co-occurring disorders
• Ability to work and community effectively with diverse populations