Director, Communications and Voice

Plexus-Worldwide; Scottsdale (AZ); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical plans

401(k) with company match

Job summary

Plexus Worldwide in Scottsdale, AZ seeks a Director of Communications and Voice to shape and guard the company voice. You will connect ambassadors, customers, employees, and the public with trusted messaging and a clear governance of tone. Collaborate with Sales, Marketing, and international teams to plan product launches, promotions, and events.

You will build processes that prioritize, approve, and deliver compelling communications on time, while measuring impact and guiding team development.

Qualifications

• Eight years leading communications and/or marketing teams, including at least three years as a manager.
• Exceptional writing and editing: demonstrated ability to create compelling copy, develop a distinctive brand voice, and coach others to apply it consistently.
• Strategic planning and execution: experience turning business objectives into coordinated communications plans with measurable results.
• Collaboration and influence: ability to build productive relationships across functions, manage competing interests, and gain alignment.
• Organization and adaptability: strong planning skills, attention to detail, and the ability to anticipate obstacles and adjust to changing priorities.
• People leadership: experience hiring, developing, and motivating teams while establishing clear expectations and accountability.
• Judgment and discretion: ability to communicate difficult, sensitive, and confidential information with tact.
• Work environment: Plexus is onsite 5 days a week.

Responsibilities

• Lead communications strategy and brand voice.
• Guide messaging, copywriting, and editing to ensure communications reflect the Plexus brand.
• Translate complex or sensitive information into clear, audience-appropriate messages.
• Develop coordinated communications plans for product launches, incentives, promotions, international initiatives, and events.
• Build strong cross-functional relationships to align priorities, timing, and messaging.
• Deliver relevant communications across channels to grow Ambassadors and engage customers.
• Guide employee communications that bring the company’s mission, vision, and values to life.
• Monitor results, report progress, and drive improvements grounded in data and feedback.

Skills

Leadership

Writing ability

Brand voice

Strategic planning

Collaboration

People leadership

Judgment

Education

Bachelor’s degree in communications, marketing, journalism, business, or equivalent related experience

Job description

Director, Communications and Voice

Help shape Plexus's voice and turn business priorities into communications that inspire action.

We are looking for a collaborative communications leader and exceptional writer to build a unified strategy that connects our Ambassadors, customers, employees, and the public. As the guardian of the Plexus voice, you will define how our brand sounds and ensure our messaging builds trust, strengthens engagement, and supports growth.

As Plexus expands into more channels, you will help evolve how we reach and connect with our audiences. Working closely with Sales, Marketing, and international teams, you will lead communications for product launches, promotions, incentives, events, and company initiatives while bringing organization and discipline to execution.

Key Performance Objectives

• Build a unified communications strategy. Align internal and external communications around audience needs and business priorities, with clear goals, channel plans, and ownership that support engagement, recruiting, and retention.
• Strengthen and protect the Plexus voice. Establish practical voice and tone standards that bring consistency to messaging while adapting appropriately to different audiences, markets, and channels.
• Improve communication planning and execution. Implement processes that clarify priorities, streamline approvals, manage competing requests, and help the team deliver accurate, compelling communications on time.
• Demonstrate and improve results. Establish performance measures and use data and audience feedback to improve message relevance, campaign effectiveness, and the Ambassador, customer, and employee experience.

Performance Accountabilities

Lead communications strategy and brand voice

• Set the vision, strategy, and goals for the communications team, connecting daily execution to company priorities.
• Guide messaging, copywriting, and editing to ensure communications consistently reflect the Plexus brand.
• Translate complex or sensitive information into clear, audience-appropriate messages.

Partner with Sales and Marketing to support growth

• Develop coordinated communications plans for product launches, incentives, promotions, international initiatives, and events.
• Build strong cross-functional relationships that align stakeholders on priorities, timing, and messaging.
• Deliver relevant communications across channels that help Ambassadors grow their businesses and strengthen customer engagement and retention.

Strengthen internal communications

• Guide employee communications that bring the company’s mission, vision, and values to life.
• Help employees understand products, initiatives, and business priorities through timely, meaningful messaging.

Build team capability and operational discipline

• Establish clear roles, expectations, workflows, and accountability.
• Hire, coach, and develop team members while removing barriers to effective execution.
• Manage vendor relationships and deliverables to support quality and departmental goals.
• Monitor results, report progress, and recommend creative, practical improvements grounded in data and feedback.

Performance Qualifications

• Communications leadership: Eight years leading communications and/or marketing teams, including at least three years as a manager.
• Exceptional writing and editing: Demonstrated ability to create compelling copy, develop a distinctive brand voice, and coach others to apply it consistently.
• Strategic planning and execution: Experience turning business objectives into coordinated communications plans with measurable results.
• Collaboration and influence: Ability to build productive relationships across functions, manage competing interests, and gain alignment.
• Organization and adaptability: Strong planning skills, attention to detail, and the ability to anticipate obstacles and adjust to changing priorities.
• People leadership: Experience hiring, developing, and motivating teams while establishing clear expectations and accountability.
• Judgment and discretion: Ability to communicate difficult, sensitive, and confidential information with tact.
• Education: Bachelor’s degree in communications, marketing, journalism, business, or equivalent related experience.
• Work environment: Plexus is onsite 5 days a week.

About Plexus

Founded in gut health. Experts in microbiome. Plexus Worldwide®, headquartered in Scottsdale, Arizona, is a renowned direct-selling company recognized as a top employer. Over the past 18 years, Plexus has dedicated itself to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management products, and personal care products, sold primarily through Plexus Brand Ambassadors. As a six-time Best Places to Work awardee, Blue Zone-approved employer, and an AZ Most Admired Company, Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy. Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering additional income through the sale of products. Join us to be part of a team that values people, innovation, wellness, and community impact.

• Highly rated and competitive medical plans.
• 401 (k) with company match and immediate vesting.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Plexus Worldwide’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.