Director, Communications

mergeworld; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

MERGE is seeking a Director of Communications to shape internal and corporate messaging during growth. You will lead strategy, manage change, and ensure a human voice in all updates.

You will partner with executives, guide channels, and measure impact using data, applying AI thoughtfully to scale while keeping communications authentic.

Qualifications

• 5+ years leading employee communications in fast‑paced environments.
• Deep expertise in corporate communications and change management.
• Hands-on experience with internal channels and platforms.

Responsibilities

• Own internal communications strategy and cadence across channels.
• Lead corporate and change communications with clear messaging.
• Create engaging internal content and measure impact.
• Grow the function and partner with agency and leadership.

Skills

Internal communications

Change management

Content creation

Leadership coaching

Cross-functional collaboration

Education

Bachelor's degree in Communications or related field

Tools

Intranet platforms

Email marketing tools

Job description

At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the intersection of health and wellness-where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.

This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Director, Communications, you will...

Own how MERGE talks to MERGE. You build the internal communications that keep our teams informed, aligned, and proud of the work - especially as we grow and change.

You lead our internal and corporate communications end to end: from strategy to execution. You are the steady voice through change - email and platform migrations, M&A messaging, operating-model shifts, and the everyday cadence of updates that hold a company together. You take dense, high-stakes change and turn it into clear, human communication people can act on.

As an AIgency, we lead by example - and this role sets that example. You'll use AI to scale and sharpen your work, and you'll do it without ever sacrificing the human voice you create for MERGE. AI accelerates the work; your judgment, taste, and craft are what make it clear, compelling, and unmistakably ours. Showing how you partner with AI to produce communications that feel authored, never automated, is core to how you'll succeed here.

What You'll Do

Own the Internal Communications Strategy

• Set the strategy: Develop and run an internal communications strategy that aligns with MERGE's goals and values, keeping every employee informed, engaged, and connected to where we're headed.
• Build the cadence: Own the rhythm of internal communication - leadership updates, all-hands and town halls, org announcements, and the everyday drumbeat - aligning the organization and properly cascading so the right message reaches the right people at the right moment.
• Govern the channels: Manage and elevate our internal channels - intranet, email, newsletters, and collaboration platforms - ensuring one consistent, on-brand voice across all of them.

Lead Corporate & Change Communications

• Steward major initiatives: Lead communications for high-stakes corporate initiatives building the plans that carry employees through them with clarity and confidence and partnering with key stakeholders to develop clear messaging that resonates.
• Make change land: Apply proven change-management frameworks to assess readiness, sequence messaging, and support employees through digital integrations and structural shifts, so transitions feel guided rather than disruptive.
• Equip the leaders: Partner with and coach executives and managers on how to communicate change - arming them with talking points, toolkits, templates, and FAQs that keep messaging aligned across the organization.
• Manage sensitive moments: Handle confidential and time-sensitive announcements with discretion and judgment, ensuring accurate, timely information even when the news is hard.
• Partner cross-functionally: Work across business units to align internal and external messaging with company goals, and to make sure employees hear it first.

Create Content & Measure Impact

• Produce the work: Write and oversee compelling internal content - executive messaging, leadership emails, intranet updates, newsletters, town-hall presentations, video scripts, and success stories.
• Prove it works: Monitor, analyze, and report on communication performance, using data-driven insight to sharpen strategy and demonstrate impact on engagement and alignment.

Lead & Elevate

• Grow the function: Set clear goals, mentor team members and partners, and model the standard for craft and care that MERGE communications should carry.
• Be a trusted partner: Serve as a steady, credible advisor across the agency - the person leaders come to when a message has to be right.

What You'll Bring

• 5+ years in internal, corporate, or change communications, with a proven track record leading employee communications in fast-paced, changing environments.
• Deep expertise in corporate communications and change management - M&A, digital and platform migrations, operating transitions, and structural realignments.
• Hands-on experience managing a full suite of internal channels - intranet, email, newsletters, and modern collaboration and communication platforms.
• Fluency with change-management frameworks and a clear, repeatable process for reachin