Director, Communications

MERGE; Boston (MA); Hybrid; USD 88,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Lifestyle Spending Account

Flexible Time off & Holidays

Job summary

MERGE is seeking a Director of Communications to lead internal and corporate communications, guiding strategy, messaging, and change communications across the organization. You will partner with leaders to ensure consistent, human-centered communications while leveraging AI to scale impact.

You will craft executive messages, manage channels, and coach managers through transformations, driving engagement and alignment across a rapidly evolving agency.

Qualifications

• 5+ years in internal, corporate, or change communications in fast-paced environments.
• Deep expertise in corporate communications and change management (M&A, digital migrations, operating shifts).
• Hands-on experience managing internal channels (intranet, email, newsletters, collaboration platforms).
• Superior writing and editing—turn complex information into clear, human messaging.
• Strong executive presence and ability to coach senior leaders and handle confidential moments.
• Data-informed approach to measuring communication effectiveness.
• Curiosity about how AI is reshaping communications and bringing modern solutions.
• Bachelor’s degree in Communications, PR, Marketing, or related field.

Responsibilities

• Own the Internal Communications Strategy: Develop and run an internal communications strategy aligned with MERGE's goals, keeping employees informed and connected.
• Lead Corporate & Change Communications: Steer communications for major initiatives, guiding messaging through change with clarity and confidence.
• Create Content & Measure Impact: Produce executive messages, intranet updates, newsletters, town-hall materials, and measure engagement.

Skills

Internal communications

Change management

Executive coaching

Writing & editing

AI in comms

Stakeholder management

Communication strategy

Education

Bachelor’s degree in Communications, PR, Marketing, or related field

Job description

Atlanta, GA; Boston, MA; Chicago, IL; Kansas City, MO; Raleigh, NC; New York, Remote – U.S. Based

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.

This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Director, Communications, you will...

Own how MERGE talks to MERGE. You build the internal communications that keep our teams informed, aligned, and proud of the work — especially as we grow and change.

You lead our internal and corporate communications end to end: from strategy to execution. You are the steady voice through change — email and platform migrations, M&A messaging, operating-model shifts, and the everyday cadence of updates that hold a company together. You take dense, high-stakes change and turn it into clear, human communication people can act on.

As an AIgency, we lead by example — and this role sets that example. You'll use AI to scale and sharpen your work, and you'll do it without ever sacrificing the human voice you create for MERGE. AI accelerates the work; your judgment, taste, and craft are what make it clear, compelling, and unmistakably ours. Showing how you partner with AI to produce communications that feel authored, never automated, is core to how you'll succeed here.

What You’ll Do

Own the Internal Communications Strategy

• Set the strategy: Develop and run an internal communications strategy that aligns with MERGE’s goals and values, keeping every employee informed, engaged, and connected to where we’re headed.
• Build the cadence: Own the rhythm of internal communication — leadership updates, all-hands and town halls, org announcements, and the everyday drumbeat — aligning the organization and properly cascading so the right message reaches the right people at the right moment.
• Govern the channels: Manage and elevate our internal channels — intranet, email, newsletters, and collaboration platforms — ensuring one consistent, on-brand voice across all of them.

Lead Corporate & Change Communications

• Steward major initiatives: Lead communications for high-stakes corporate initiatives building the plans that carry employees through them with clarity and confidence and partnering with key stakeholders to develop clear messaging that resonates.
• Make change land: Apply proven change-management frameworks to assess readiness, sequence messaging, and support employees through digital integrations and structural shifts, so transitions feel guided rather than disruptive.
• Equip the leaders: Partner with and coach executives and managers on how to communicate change — arming them with talking points, toolkits, templates, and FAQs that keep messaging aligned across the organization.
• Manage sensitive moments: Handle confidential and time-sensitive announcements with discretion and judgment, ensuring accurate, timely information even when the news is hard.
• Partner cross-functionally: Work across business units to align internal and external messaging with company goals, and to make sure employees hear it first.

Create Content & Measure Impact

• Produce the work: Write and oversee compelling internal content — executive messaging, leadership emails, intranet updates, newsletters, town-hall presentations, video scripts, and success stories.
• Prove it works: Monitor, analyze, and report on communication performance, using data-driven insight to sharpen strategy and demonstrate impact on engagement and alignment.
• Grow the function: Set clear goals, mentor team members and partners, and model the standard for craft and care that MERGE communications should carry.
• Be a trusted partner: Serve as a steady, credible advisor across the agency — the person leaders come to when a message has to be right.

What You’ll Bring

• 5+ years in internal, corporate, or change communications, with a proven track record leading employee communications in fast-paced, changing environments.
• Deep expertise in corporate communications and change management — M&A, digital and platform migrations, operating transitions, and structural realignments.
• Hands-on experience managing a full suite of internal channels — intranet, email, newsletters, and modern collaboration and communication platforms.
• Fluency with change-management frameworks and a clear, repeatable process for reaching goals, meeting timelines, and engaging stakeholders.
• Superior writing and editing — you turn complex, high-stakes information into clear, compelling, human messaging.
• Strong executive presence and the ability to earn trust: you can coach senior leaders and handle confidential moments with discretion and judgment.
• A data-informed approach to measuring communication effectiveness and continuously improving it.
• Curiosity about how AI is reshaping communications, and the drive to bring meaningful, modern solutions to how we work.
• Bachelor’s degree in Communications, PR, Marketing, or a related field.

#LI-VM

#LI-HYBRID

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $88,450-$129,750, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

MERGE is proud to invest in benefits that includemeaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

And here’s how we live our values at MERGE

• Ability. Mastering our craft
• Agility. Delivering with a growth mindset
• Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in MERGE’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.