Director, Commercial Success (Fully Remote)

Wrapbook; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Wrapbook is an AI-driven payroll platform for film and TV productions, empowering production finance teams to manage payroll, spend, and accounting. The Lead Commercial Success role focuses on defining a 12–18 month plan for customer retention, GPV growth, and NPS, while coaching a team of CSMs and managing executive escalations with key production partners.

You will set strategy, balance high-touch and scaled engagement, and collaborate across the LA production community to drive revenue and

Qualifications

• 10+ years in customer success, account management, or payroll operations.
• 5+ years leading teams.
• Deep knowledge of commercial production payroll and digital customer success motions.

Responsibilities

• Set strategy and design coverage model balancing high-touch and scaled engagement.
• Coach and develop CSMs, building on payroll expertise with advisory skills.
• Own executive escalations and build relationships across the LA production community.

Skills

Payroll expertise

Advisory skills

AI fluency

Analytical skills

Team leadership

Tools

Claude

Job description

• Lead Commercial Success across Mid-Market and SMB, reporting to the VP of Customer Success.
• Define the vision, operating model, and 12–18 month plan for customer retention, GPV growth, and NPS.

What You’ll Do:

• Set strategy and design coverage model balancing high-touch and scaled engagement.
• Coach and develop CSMs, building on payroll expertise with advisory skills.
• Own executive escalations and build relationships across the LA production community.

What You Have:

• 10+ years in customer success, account management, or payroll operations, with 5+ years leading teams.
• Deep knowledge of commercial production payroll and digital customer success motions.
• Hands‑on AI fluency using Claude or similar tools, and strong analytical skills.

Wrapbook

Wrapbook is an AI platform for production finance, enabling finance teams to manage payroll, spend, and accounting for film and TV productions. Trusted by teams at Netflix and Paramount, the company is backed by major investors and has a team of 350+ using AI to transform finance and empower teams.