Director, Business Operations and COS to CCO

Pagaya; New York (NY); On-site; USD 190,000 - 240,000; Full time

Job summary

Pagaya is seeking a highly strategic, commercially minded leader to orchestrate the growth of our Commercial organization in NYC. You will work with Sales & Partner executives to translate AI capabilities into scalable commercial strategies and drive partnerships, product alignment, and revenue outcomes.

The role requires 10+ years in commercial strategy or revenue ops within fintech/financial services, with a proven track record of guiding senior executives and cross-functional teams in a

Qualifications

• 10+ years of experience spanning Commercial Strategy, Sales/Partnerships operations, or strategic roles within financial services, fintech, or payments.
• Deep background in commercializing technical/AI products, revenue operations, or complex partnerships.
• Proven experience operating effectively in a highly matrixed, high-growth technology organization, and successfully leading cross-functional initiatives.
• Prior experience acting as a trusted partner or advisor to senior executives (CCO, CRO, CEO, etc.).
• Domain expertise in Fintech/Lending, Consumer Banking/Payments, B2B Enterprise Sales, or Financial Infrastructure is highly preferred.

Responsibilities

• Strategy & AI Commercialization: translate the overarching vision into actionable sales, partnership, and operating plans.
• Orchestration & Cross-Functional Alignment: partner with Product, Finance, Operations, Risk, and Strategy to unblock sales cycles.
• Operational Excellence & Commercial Execution: oversee revenue operations, reporting frameworks, and KPI management.

Skills

Commercial Strategy

Sales Operations

Partnerships

AI Products

Revenue Operations

Job description

Shape the Future of Finance Pagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers. Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.

About Pagaya

Pagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers. Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.

Let’s create better outcomes together!

About The Role

We are seeking a highly strategic, commercially minded, and operationally rigorous leader to serve as a key orchestrator for our commercial organization. Working on our Commercial team directly with Sales & Partner executives to fuel the growth of Pagaya. You will act as a strategic catalyst driving key commercial initiatives, sales execution, partnership expansion, and our overarching AI development strategy. This is a rare opportunity to operate at the intersection of strategy, operations, and AI innovation. You will translate our cutting-edge AI capabilities into scalable commercial strategies, serving as the connective tissue between our Sales, Product, and AI/Data Science teams. The ideal candidate is a top-tier problem solver who thrives in a high-growth environment, navigating complex enterprise landscapes while building the operational engine that accelerates our revenue and partnership outcomes. If you are a builder who loves turning ambitious strategic visions into executable realities, this role will provide unparalleled executive visibility and the chance to shape the future of our AI-driven ecosystem.

Key Responsibilities

Strategy & AI Commercialization

• Strategic Visioning: Serve as a trusted advisor to the CCO, translating the overarching vision into actionable sales, partnership, and operating plans.
• AI Integration: Bridge the gap between technical and commercial teams. Deeply integrate our sales & partnerships efforts with the company's evolving AI capabilities.
• Market Intelligence: Support executive decision-making through structured analysis, market insights, and continuous feedback loops.

Orchestration & Cross-Functional Alignment

• Enterprise Alignment: Act as the ultimate cross-functional orchestrator, partnering closely with Product, Finance, Operations, Risk, and Strategy teams to unblock sales cycles and advance mission-critical initiatives.
• Executive Operations: Lead the preparation and execution of high-stakes commercial meetings, pipeline reviews, board materials, and strategic internal communications.
• Special Projects: Spearhead high-impact, ad hoc commercial initiatives and key client negotiations, managing shifting priorities with sound commercial judgment.

Operational Excellence & Commercial Execution

• Revenue Operations: Oversee and optimize the operating rhythm across all revenue-generating and partnership functions to improve sales velocity and pipeline conversion.
• Scalable Frameworks: Build the reporting infrastructure, CRM processes, and operational mechanisms necessary to support rapid business growth and increasing commercial complexity.
• KPI Management: Proactively monitor revenue metrics, identify pipeline gaps, and implement sustainable operational solutions to accelerate overall growth.

Qualifications

• 10+ years of experience spanning Commercial Strategy, Sales/Partnerships operations, management consulting, or strategic roles within financial services, fintech, or payments.
• Deep background in commercializing technical/AI products, revenue operations, or complex partnership launches.
• Proven experience operating effectively in a highly matrixed, high-growth technology organization, and successfully leading cross-functional initiatives.
• Prior experience acting as a trusted partner or advisor to senior executives (CCO, CRO, CEO, etc.).
• Domain expertise in Fintech/Lending, Consumer Banking/Payments, B2B Enterprise Sales, or Financial Infrastructure is highly preferred.

Who You Are

• An Exceptional Communicator: You possess strong executive presence and the ability to influence stakeholders at every level of the organization.
• An Analytical Thinker: You bring immense financial, operational, and pipeline acumen to your decision-making.
• A Strategic Translator: You can seamlessly synthesize complex AI and technical concepts into clear, actionable commercial recommendations.
• An Owner: You possess a high degree of urgency, discretion, and ultimate accountability for revenue goals.
• Adaptable: You are comfortable operating with ambiguity, shifting priorities, and the fast pace of an evolving market.

Location & Working Model

• This role is based in our New York City office.
• Requires a highly collaborative presence, working in-office 5 days per week.

The pay ranges for New York-based hires are commensurate with candidate experience.

Pay ranges for candidates working in locations other than New York may differ based on the cost of labor in that location.

Compensation Range for New York Based Hires

$190,000—$240,000 USD

Our Team

Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs with our head quarters located in NYC and Tel Aviv. We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.

Join a team of builders who are working every day to enable better outcomes for our partners and their customers.

Our Values

• Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
• Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
• Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.
• Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
• Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.

More than just a job

We believe health, happiness, and productivity go hand-in-hand. That’s why we’re continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life.