Director, Commercial - South Coast Plaza

LVMH Group; Costa Mesa (CA); On-site; USD 240,000 - 255,000; Full time

Job summary

Tiffany & Co. is seeking a Commercial Director to lead the South Coast Plaza business, delivering sustainable sales growth and a premier client experience.

You will align regional strategies, activate commercial opportunities, and build high-performance teams with a relentless focus on execution and results. The role requires a senior executive with 10+ years in luxury/consumer goods, proven leadership, and a track record of maximizing sales efficiency and client engagement in a premium

Qualifications

• 10+ years of luxury/consumer goods business management experience.
• Knowledge and experience of luxury/consumer goods (jewelry, apparel, accessories, cosmetics).
• Strong business and financial acumen.
• Proven track record of leading retail teams to maximize sales and profitability.
• Strong leadership to attract, develop diverse talent.
• Strong conceptual thinker with pragmatic operations mindset.
• Client-centric with ability to deliver luxury shopping experiences.
• Bachelor’s degree in a related field preferred.
• Proven ability to develop new client opportunities and maintain client relationships.

Responsibilities

• Own and drive sales performance across South Coast Plaza to achieve targets and sustainable growth.
• Translate global and regional strategy into actionable priorities with clear accountability and disciplined execution.
• Drive business through key product categories and initiatives, focusing on Icon growth and client recruitment.
• Embed a precise commercial engine across South Coast Plaza, including appointments, conversion discipline, and productivity optimization.
• Lead, coach, and develop Team Managers and leaders; foster accountability and performance.

Skills

Executive leadership

Luxury retail

Client development

Financial acumen

Team development

Education

Bachelor’s degree

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

Reports to: Store Director

The Commercial Director is responsible for leading and driving the commercial performance of South Coast Plaza. In alignment with the Company’s global and regional strategy, this role ensures the delivery of sustainable sales growth, elevated client experience, and strong operational execution, with full compliance and audit discipline.

Acting as a true business leader, the Commercial Director combines strategic vision with hands‑on leadership to activate commercial opportunities, build high‑performing teams, and strengthen brand desirability. They are expected to drive a commercial engine, embedding an appointment‑driven culture, strengthening productivity, and elevating both client acquisition and retention across The Landmark. The role requires a balance of client‑centric thinking, people leadership, and operational rigor, with a constant focus on execution excellence and pace.

The Commercial Director partners closely with the Store Director, functional teams, and store leadership teams to translate strategy into clear priorities and measurable outcomes. They play a critical role in leading transformation across The Landmark, driving the adoption of new ways of working, embedding cultural and behavioral change, and ensuring consistency in execution. They champion a culture of accountability, clienteling excellence, and continuous development, while modeling the Company’s belief that People Make the Difference.

Role Accountabilities

Business & Commercial Leadership

• Own and drive sales performance across South Coast Plaza, ensuring achievement of targets and sustainable growth.
• Translate global and regional strategy into actionable priorities with clear accountability and disciplined execution.
• Drive business through key product categories and strategic initiatives, with a strong focus on Icon growth, client recruitment, and quality of business.
• Embed a precise commercial engine across South Coast Plaza, including appointment culture, conversion discipline, and productivity optimization.
• Leverage deep understanding of local and tourism client dynamics to unlock growth opportunities.

Client Development & Experience

• Establish and embed a strong culture of clienteling across South Coast Plaza, with clear expectations and measurable outcomes.
• Personally engage with top clients and lead by example in building and maintaining meaningful relationships.
• Ensure consistent delivery of a best‑in‑class luxury client experience across all touchpoints.
• Actively review NPS, client feedback, and qualitative insights to continuously elevate service standards.
• Build, attract, and retain high‑performing and diverse teams.
• Lead, coach, and develop Team Managers and key leaders, strengthening leadership capabilities and succession pipelines.
• Drive a culture of accountability, recognition, and performance management aligned with business objectives.
• Foster an inclusive, collaborative, and high‑expectation environment that reflects the brand’s values.
• Hands‑on leader: personally involved in the business and actively engaged with teams and clients.

Operational Excellence

• Ensure operational discipline and consistency across South Coast Plaza, with complete adherence to policies and procedures.
• Partner with operations and support functions to enable seamless execution and remove barriers to performance.
• Identify and implement efficiencies and best practices to enhance productivity and client experience.
• Ensure strong operational execution with full compliance and audit discipline, including adherence to internal controls and risk management standards.
• Drive pace and execution discipline across South Coast Plaza, ensuring timely delivery of priorities and consistency in standards.

South Coast Plaza Cross‑Functional Leadership

• Act as a key member of South Coast Plaza leadership team, contributing to broader business strategy and decision‑making.
• Collaborate closely with regional and functional partners (Client Development, Operations, HR, Merchandising, etc.) to drive aligned execution and ensure The Landmark needs are met.
• Represent South Coast Plaza with a strong external presence, building strategic relationships and strengthening brand positioning and local relevance.

Qualifications

• Executive with 10+ years of luxury/consumer goods business management experience.
• Knowledge and experience of luxury/consumer goods, including jewelry, apparel, accessories, or cosmetics.
• Strong business and financial acumen.
• A demonstrated track record of success in leading and inspiring retail teams to maximize sales, operating efficiencies, and bottom‑line profit.
• Strong leader with the ability to assess, attract, and develop top diverse talent.
• Strong conceptual thinker with a pragmatic approach to driving day‑to‑day operations.
• Client‑centric with an ability to drive a unique and consistent client luxury shopping experience in all stores.
• Bachelor’s degree in a related field preferred.
• Proven ability to develop new client opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.

The hiring range for this position ranges from $240000-255000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.

As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.