Director, Commercial Operations & Field Excellence

Moderna Therapeutics; Cambridge (MA); On-site; USD 184,000 - 330,000; Full time

Benefits offered by this job

Competitive healthcare

Well-being resources

Family planning benefits

Generous paid time off

Equity opportunities

Job summary

Moderna Therapeutics in Cambridge, MA is seeking a senior sales operations leader to drive the commercial launch readiness for a personalized oncology therapy. You will shape the field operating model, optimize account management, and implement analytics-driven decision making across territory and national teams.

You will partner with the alliance and commercial leadership to ensure seamless execution, robust KPI tracking, and effective field communications while aligning incentives and

Qualifications

• Bachelor’s degree required.
• 10+ years progressive experience in pharmaceutical or biotech sales leadership.
• Significant oncology experience including supporting launches and building field capabilities.
• Knowledge of field force sizing and design, targeting, incentive compensation, business planning, and CRM systems.
• Strong analytical skills with the ability to translate sales data into actionable insights.
• Exceptional collaboration, communication, and leadership skills in a dynamic environment.

Responsibilities

• Partner with VP of Sales and alliance partners to develop and execute commercial strategy.
• Build and optimize field processes and capabilities for launch readiness and customer experience.
• Drive analytics adoption to strengthen territory and regional insights and KPI governance.
• Support business planning at territory and regional levels with robust field insights.
• Collaborate with Training Lead to identify capability gaps and implement solutions.
• Coordinate with alliance partners to align field communications and execution.
• Lead the design and optimization of field incentive compensation programs.
• Ensure field operations comply with company policies and regulatory standards.
• Integrate account management, analytics, CRM, and training insights into a cohesive operating model.
• Identify opportunities to apply Generative AI to field operations.

Skills

Sales leadership

CRM systems

Analytical skills

Cross-functional collaboration

Education

Bachelor’s degree

Tools

CRM platforms (Salesforce)

Data analytics tools

Job description

Moderna Therapeutics in Cambridge, MA is seeking a senior sales operations leader to drive the commercial launch readiness for a personalized oncology therapy. You will shape the field operating model, optimize account management, and implement analytics-driven decision making across territory and national teams.

You will partner with the alliance and commercial leadership to ensure seamless execution, robust KPI tracking, and effective field communications while aligning incentives and